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Open nowPosted 41 hours ago

Customer Support Specialist (Level 1)

EURES job mobility portal379,426 open roles

Where
Noord-Overijssel, Netherlands
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Your applicationOpen nowCustomer Support Specialist (Level 1)EURES job mobility portal · Noord-Overijssel, Netherlands

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 34.0%30 days
This job: posted 41 hours ago

EURES job mobility portal median: 3 days open

The posting

Key features Customer Support Specialist Join Orisha Commerce and play an active role in customer satisfaction in a fast-growing SaaS environment. - Zwolle - €2,500 - €3,200 per month - Customer Support As a Customer Support Specialist (Level 1) for our product Tweakwise, you will be the primary point of contact for our daily users, building a direct bridge between on-the-ground customer experience and the development of our software solutions. Missions : - Frontline Customer Engagement handle incoming inquiries (email, chat, phone, ticketing) with responsiveness and professionalism, ensuring compliance with our SLAs. - Diagnosis & Resolution (Triage) analyze user issues, troubleshoot known functional glitches, and provide clear, step-by-step guidance to resolve issues quickly. - Escalation & Product Synergy accurately document and transfer complex technical incidents and feature requests to the L2 Support and Product teams (bug reproduction, full context) to help shape the software roadmap. - CRM & Ticketing Management maintain and qualify customer records and ticket lifecycles within Intercom and HubSpot. - Content Creation write new support articles, keep existing ones up-to-date, and quickly create feature videos using our internal AI tools. Who you are? - 1 to 3 years of experience in a customer-facing or technical support role (Customer Support or SaaS Support). - Hands-on experience with ticketing and CRM tools (ideally Intercom or HubSpot, or equivalent platforms). - Fluent in both Dutch and English (spoken and written) for daily interactions with local clients and international group teams. - Empathetic, patient, and driven by a strong customer-service mindset. - Highly structured and organized, with a great customer contact, and the ability to strictly follow established processes and protocols. At Orisha, AI is an everyday ally : we encourage and train every employee to use Gemini to boost creativity and ...

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