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Open nowPosted 15 days ago

Senior Customer Service Medewerker

EURES job mobility portal61,081 open roles

Where
Utrecht, Netherlands
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Your applicationOpen nowSenior Customer Service MedewerkerEURES job mobility portal · Utrecht, Netherlands
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 15 days ago

The posting

Senior Customer Service Medewerker Help jij graag klanten en weet jij hoe je een servicedesk optimaliseert? Lees dan snel verder! € 3600 Utrecht MBO Finance & Operations Wat ga je doen als Senior Customer Service Medewerker? Als Senior Customer Service Medewerker beantwoord jij eerste- en tweedelijns klantvragen en help jij met de ontwikkeling en implementatie van nieuwe producten en diensten. Deze vragen zijn afkomstig van gebruikers, partners, afnemers van zakelijke producten en interne stakeholders. Naast de vragen heb jij ook actief contact met de partners, zo zal jij op verzoek van een relatiemanager contracten maken en die toesturen. De software van onze partner helpt dagelijks velen honderden mensen van A naar B. Met jouw ervaring en analytische vermogen kan jij terugkomende of veelvoorkomende vragen herkennen en bundelen. Met de gebundelde vragen achterhaal jij de oorzaak en zorg jij dat deze opgelost wordt, bijvoorbeeld door contact op te nemen met jouw development collega's. Eén week per maand heb je wachtdienst, hier kan je telefonisch storingen binnen krijgen die je moet inventariseren om de melding vervolgens door te zetten naar de juiste afdeling. Onze partner breidt het assortiment aan producten en diensten uit, wat betekent dat de werkzaamheden ook uitgebreid worden. Hier kun jij aan meehelpen! Met de implementatie van deze nieuwe producten en diensten draag jij bij aan het vormgeven van de werkprocessen. Wat hebben we jou te bieden? - Een mooi startsalaris van maximaal €3.600,- op basis van fulltime, leeftijd en ervaring; - Een contract voor 32 tot 40 uur; - 27 vakantiedagen; - Thuiswerkvergoeding voor maximaal 2/3e van de werktijd; - Pensioenregeling (wij betalen twee-derde); - NS-business card voor woon-werk verkeer; - Hybride werken; - Laptop en telefoon van de zaak; - Opleidingsmogelijkheden. Wat neem jij mee? - MBO+ werk- en denkniveau; - Minimaal 3 jaar relevante werkervaring; - Ervaring met To...

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