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Open nowPosted 20 hours ago

Teamlead Customer Service Import

EURES job mobility portal379,426 open roles

Where
Antwerpen, Belgium
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Your applicationOpen nowTeamlead Customer Service ImportEURES job mobility portal · Antwerpen, Belgium
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EURES job mobility portal's own form.

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 3 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 34.0%30 days
This job: posted 20 hours ago

EURES job mobility portal median: 3 days open

The posting

Onze klant is een internationale speler in de logistieke sector, actief in de ruime regio rond de haven van Antwerpen. Ze combineren de slagkracht van een wereldwijd netwerk met de warme en open sfeer van een familiebedrijf. Met een sterke focus op intermodaal transport zorgen zij er dagelijks voor dat goederen efficiënt en veilig op hun bestemming geraken.

In deze rol als Teamlead Customer Service Import ben jij de spil in het plannen en opvolgen van intermodaal transport, met een focus op containervervoer. Je streeft continu naar de perfecte balans tussen een top service voor de klant en een efficiënte inzet van transportmiddelen. Met jouw proactieve communicatie en overzicht zorg je dat alle partijen precies weten waar ze aan toe zijn en stuur je bij waar nodig.

Functieomschrijving

  • Dagelijks aansturen, coachen en motiveren van het team transportplanners en customer service medewerkers.
  • Proactief onderhouden van contacten met internationale klanten en agenten om een topdienstverlening te garanderen.
  • Intensief afstemmen van de dagelijkse planning en capaciteit met de interne operationele afdelingen.
  • Oplossen en afhandelen van complexere klachten of afwijkingen in de dossiers.
  • Meedenken over het nog efficiënter inrichten van werkprocessen en de communicatie binnen de afdeling.

Profiel

  • Je beschikt over ervaring in een leidinggevende of coördinerende rol binnen de logistiek, transport of expeditie.
  • Grondige kennis van transportprocessen en intermodaal containervervoer via weg, spoor of binnenvaart.
  • Je bent een geboren organisator die mensen weet te motiveren en rust brengt in hectische situaties.
  • Sterke communicatieve vaardigheden om op verschillende niveaus helder en vlot te communiceren.
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