Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Service Manager

GEA438 open roles

Where
Milton Keynes
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService ManagerGEA · Milton Keynes

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on GEA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. GEA postings stay open a median of 20 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted yesterday

GEA median: 20 days open

The posting

GEA is one of the world’s leading system suppliers to the food, beverage and pharmaceutical industries. Our extensive portfolio spans machinery and complete plants, advanced process technologies, components and a full range of services. Driven by a strong sense of purpose, our more than 18,000 employees worldwide are committed to improving the sustainability and efficiency of production processes across the globe.

GEA – Did you know?

• Every third chicken nugget produced worldwide is made using GEA equipment • One in three instant coffee production lines is installed by GEA • One quarter of all processed milk is produced using GEA systems • Nearly every second litre of beer is made with GEA technology • One third of all polymer producers rely on GEA drying technology • GEA emission control systems help prevent almost two million tonnes of pollutants each year • Half of the world’s container ships operate with GEA marine equipment • GEA industrial heating and refrigeration solutions are used across almost every industry we serve

Responsibilities / Tasks

GEA is looking to appoint a Service Manager to lead and further develop an already successful service team of 14 within the Food & Healthcare Technologies division. The Service Manager will shape and drive the company’s service strategy, strengthen GEA’s established service ethos, and deliver sustained budget growth in 2027 and beyond.

Reporting to the Director of Service and Projects, the Service Manager will be responsible for defining GEA’s future service strategy and inspiring the team to deliver exceptional service performance alongside strong commercial growth aligned with company objectives. Passionate about service excellence at every touchpoint, the Service Manager will continue to develop and expand the team, establish clear service benchmarks, and identify opportunities to unlock incremental commercial value across both new and existing customers.

The successful candidate will be skilled in building strong, collaborative relationships with direct reports, cross‑functional colleagues, customers and suppliers. Leading by example, the Service Manager will demonstrate GEA’s commitment to long‑term customer partnerships, combining product excellence with consistently high levels of customer satisfaction.

Technical Leadership

  • Set the benchmark and clear expectations for service delivery standards across GEA.
  • Guide and support the service team in all aspects of service delivery, including customer escalations and breakdown management.
  • Build strong, consistent relationships with customers, ensuring open communication, SLA compliance, and swift resolution of service issues.
  • Act as the senior point of contact for customers for service activities or escalated matters.
  • Work closely with the service sales team to ensure technical and financial scopes are feasible, accurate, and aligned with customer needs.

Operational & Service Management

  • Ensure all site issues are accurately logged and documented to enable timely and effective resolution by the service team.
  • Proactively identify incremental commercial opportunities within the existing customer base.
  • Oversee service department work scheduling and coordination (including skill matching) to maintain consistently high customer quality standards.
  • Provide on‑site supervision of field service engineers where required.
  • Ensure job costs remain within budget and escalate unforeseen issues to the Service Director.
  • Develop and implement tools, processes, and systems to improve resource utilisation and highlight capacity gaps.
  • Ensure the service team fully understands GEA’s products, processes, and procedures and consistently represents the company professionally.
  • Liaise with the QSHE team to ensure engineers receive regular updates on health and safety requirements and apply these consistently in the field.
  • Proactively facilitate collaboration and problem‑solving across internal and external stakeholders.
  • Maintain strong working relationships with manufacturing centres and stay informed about product developments and innovations.
  • Work closely with sales, project, and service colleagues to ensure high levels of customer satisfaction throughout the service lifecycle.

Governance & Reporting

  • Provide customers with timely and informative progress updates.
  • Develop and maintain a tracking and reporting system to monitor service delivery performance and customer satisfaction.
  • Deliver regular service performance reports and supporting narrative to senior management.

Team Leadership & Development

  • Encourage, motivate, and support the service team, role‑modelling GEA values and behaviours.
  • Identify individual development needs and create tailored progression plans and goals.
  • Build strong team morale, recognising achievements and reinforcing high performance.
  • Lead the annual performance review process and support continuous professional development.
  • Foster a collaborative, supportive, and ideas‑driven team environment.

Your Profile / Qualifications

Desired Character Traits

  • Passionate about delivering consistent service excellence across the team.
  • Commercially astute, with a strong drive to identify and unlock incremental service opportunities with customers.
  • Skilled in building high‑performing service teams aligned to a clear service ethos.
  • Confident and articulate when communicating with all audiences, with a strong ability to resolve challenges and drive collaboration.
  • A strong and engaging people leader; effective at setting expectations, motivating team members, and inspiring high performance.
  • Skilled at building multi‑level relationships with internal colleagues and customers.

Requirements

  • Extensive experience and a proven track record in service leadership, ideally within the food industry.
  • Background in engineering and capital equipment.
  • Passionate about building long‑term customer relationships and identifying new service opportunities.
  • Committed to engaging, inspiring, and developing team members to help them thrive within the GEA culture.
  • Significant experience collaborating across internal departments to develop service solutions aligned with customer needs.
  • Primarily field‑based with extensive travel across the UK; 1–2 days per week required at GEA HQ (Milton Keynes).
  • Able and willing to travel to customer sites across the UK as business needs dictate.

Did we spark your interest? Then please click apply above to access our guided application process.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against GEA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on GEA's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    GEA's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.