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Open nowPosted 3 hours agoWe saw it 92 min after it went up

Analista de Customer Success

humtech35 open roles

Where
Recife, Pernambuco, BR
Work mode
On site
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Your applicationOpen nowAnalista de Customer Successhumtech · Recife, Pernambuco, BR

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on humtech's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. humtech postings stay open a median of 8 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 3 hours ago

humtech median: 8 days open

The posting

Buscamos um(a) profissional de Customer Success para atuar no relacionamento com clientes corporativos da Base Telco, garantindo uma experiência positiva, alta adoção das soluções contratadas e geração contínua de valor para os negócios dos clientes.

O profissional será responsável por acompanhar a jornada do cliente após a contratação, identificar oportunidades de melhoria, antecipar riscos de insatisfação e contribuir para a retenção e expansão da carteira.

Principais responsabilidades

* Gerenciar o relacionamento e acompanhar a jornada dos clientes da carteira. * Garantir a implantação, a adoção e a utilização eficiente das soluções contratadas. * Monitorar indicadores de satisfação, engajamento, utilização e risco de cancelamento (churn). * Realizar reuniões periódicas de acompanhamento e apresentar resultados aos clientes. * Identificar oportunidades de expansão de contratos, upsell e cross-sell em conjunto com a equipe comercial. * Atuar de forma integrada com as equipes de Vendas, Suporte Técnico, Implantação e Produto. * Acompanhar demandas dos clientes, garantindo o encaminhamento e a resolução dentro dos prazos estabelecidos. * Desenvolver planos de ação para aumentar a satisfação, a retenção e o valor gerado pela carteira.

* Ensino superior completo ou em andamento em Administração, Gestão Comercial, Marketing, Tecnologia ou áreas correlatas. * Experiência em Customer Success, atendimento a clientes corporativos, gestão de contas ou relacionamento B2B. * Boa comunicação verbal e escrita, organização e capacidade de negociação. * Perfil analítico, proativo e orientado a resultados. * Facilidade para trabalhar com indicadores, ferramentas de CRM e planilhas. * Capacidade de construir relacionamentos de longo prazo e atuar na resolução de problemas. * Disponibilidade para viagens.

Diferenciais * Experiência em empresas de tecnologia, SaaS ou telecomunicações. * Conhecimento de indicadores como NPS, CSAT, churn e health score. * Experiência com plataformas omnichannel, telefonia corporativa, UCaaS ou CPaaS.

Vale-transporte: conforme necessidade. Vale-alimentação: R$ 814,00. Plano de saúde: Bradesco (100% custeado pela empresa). Plano odontológico. Horário de trabalho: Segunda à sexta, das 08:00 - 18:00

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