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Open nowPosted today

CCE

iaceiz.fa.ocs.oraclecloud.com/CX_11,920 open roles

Where
Pune, Maharashtra, India
Work mode
On site
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Your applicationOpen nowCCEiaceiz.fa.ocs.oraclecloud.com/CX_1 · Pune, Maharashtra, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on iaceiz.fa.ocs.oraclecloud.com/CX_1's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. iaceiz.fa.ocs.oraclecloud.com/CX_1 postings stay open a median of 3 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted today

iaceiz.fa.ocs.oraclecloud.com/CX_1 median: 3 days open

The posting

Job Description

The CCE will act as the primary liaison between clients and the Delivery Assurance & Practices – BPM team, driving service quality, issue resolution, and continuous improvement. You will monitor service delivery metrics, coordinate with cross‑functional teams, and champion best practices to meet contractual obligations and exceed client expectations.

Responsibilities

  • Serve as the first point of contact for client inquiries and escalations within the BPM domain.
  • Monitor and report on service delivery KPIs, ensuring compliance with SLA commitments.
  • Coordinate with delivery, QA, and development teams to resolve issues promptly.
  • Facilitate regular client status meetings and provide clear, actionable updates.
  • Document and track client feedback, driving process improvements and corrective actions.
  • Assist in the creation and maintenance of client-facing documentation and knowledge bases.
  • Participate in root‑cause analysis and implement preventive measures for recurring problems.
  • Support onboarding of new clients by outlining delivery processes and expectations.
  • Contribute to continuous improvement initiatives within the Delivery Assurance & Practices team.
  • Maintain accurate records of client interactions in the CRM system.

Qualifications

  • Bachelor’s degree in Business, IT, or related field.
  • 3+ years of experience in client-facing roles within BPM or process outsourcing.
  • Strong understanding of BPM concepts, workflow automation, and delivery assurance.
  • Excellent communication and interpersonal skills.
  • Proficiency with CRM tools and Microsoft Office Suite.
  • Ability to analyze data and generate insightful reports.
  • Problem‑solving mindset with a focus on customer satisfaction.
  • Experience working in cross‑functional, matrixed environments.
  • Knowledge of ITIL or similar service management frameworks is a plus.
  • Fluent in English; additional language skills are advantageous.
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