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Open nowFirst seen 3 days ago

Contact Center Coordinator

IContactbpo25 open roles

Where
Randburg, South Africa
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Your applicationOpen nowContact Center CoordinatorIContactbpo · Randburg, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IContactbpo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

The posting

Role Summary

We are looking for a proactive and highly organised Recruitment Coordinator to support our recruitment team by managing high-volume candidate communication throughout the hiring process.

The successful candidate will be responsible for conducting inbound and outbound recruitment calls, scheduling interviews, confirming candidate attendance, and maintaining accurate recruitment records. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced, target-driven environment.

Key Responsibilities

  • Conduct high-volume inbound and outbound recruitment calls to engage prospective candidates.
  • Schedule and book candidate interviews using the company calendar system.
  • Contact candidates to confirm interview attendance and provide any required interview information.
  • Follow up with candidates who fail to attend scheduled interviews and reschedule appointments where appropriate.
  • Maintain accurate and up-to-date candidate records within the Applicant Tracking System (ATS).
  • Capture detailed call notes, outcomes, and dispositions after every candidate interaction.
  • Respond professionally to candidate enquiries and provide accurate information regarding the recruitment process.
  • Work closely with Recruiters and Hiring Managers to ensure interviews are scheduled efficiently.
  • Maintain confidentiality of candidate information and ensure compliance with company policies and data protection requirements.
  • Meet daily productivity, quality, and service delivery targets.

Minimum Requirements

  • Grade 12 (Matric).
  • Minimum of 1 years' experience in recruitment, sales, or a call centre environment.
  • Previous experience conducting high-volume inbound and outbound calls.
  • Experience working with an Applicant Tracking System (ATS) or CRM system will be advantageous.
  • Proficient in Microsoft Office applications.
  • Clear criminal record.

Skills & Competencies

  • Excellent verbal and interpersonal communication skills.
  • Strong customer service and stakeholder engagement skills.
  • High level of attention to detail and accuracy.
  • Excellent organisational and time management skills.
  • Ability to multitask and prioritise effectively in a fast-paced environment.
  • Strong data entry and record-keeping skills.
  • Computer literate with the ability to navigate multiple systems simultaneously.
  • Professional telephone etiquette.
  • Strong problem-solving and decision-making abilities.
  • Ability to work independently as well as collaboratively within a team.
  • Adaptable, resilient, and able to perform under pressure.
  • High level of professionalism, confidentiality, and integrity.
  • Ability to work night shift
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One press. We do the rest.

  1. A CV for this posting

    Written against IContactbpo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IContactbpo's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IContactbpo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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