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Open nowFirst seen 2 days ago

Customer Service Specialist

IContactbpo25 open roles

Where
Johannesburg, South Africa
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Your applicationOpen nowCustomer Service SpecialistIContactbpo · Johannesburg, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IContactbpo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

Role Summary:

We are seeking for a Contact Centre Specialist to effectively handle of all our individual members requests by telephone and email in line for a Grand Vacations Standards & Procedures. The Contact Centre Agent is also responsible for selling Grand Vacations products and services contributing to business objectives set by the Client.

Key Responsibilities:

  • Handles all telephone calls in line with the Service Standards and Procedures
  • Use the reservation systems to process telephone sales for individual members
  • Promote products and services to generate revenue
  • Assist members with specialist support and after-sales service, such as reservations changes, purchase of additional services, and special requests
  • Provides relevant information to members to enhance customer service and loyalty
  • Responds to member emails in line with the appropriate service level agreements (SLAs)
  • Assists members with their online booking and other web queries
  • Reports on customer feedback on web functionalities and content

Required Qualifications & Experience:

  • Matric Certificate or equivalent
  • 2 years plus Contact Centre Experience
  • Clear Criminal Record

Skills & Competencies:

  • Fluent English, oral and written
  • Very good knowledge of Microsoft Office
  • A track record in the travel industry either in retail or tour operations/airline/hotel reservations
  • Good geographical knowledge, particularly areas featuring Grand vacation resorts
  • Organization and prioritization skills
  • Ability to work flexibly to the needs of the business and under pressure
  • Ability to think outside the box and be open to new challenges
  • Ability to work night shift
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One press. We do the rest.

  1. A CV for this posting

    Written against IContactbpo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IContactbpo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IContactbpo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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