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Open nowFirst seen 2 days ago

Customer Relations Specialist

IContactbpo25 open roles

Where
Randburg, South Africa
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Your applicationOpen nowCustomer Relations SpecialistIContactbpo · Randburg, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IContactbpo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

Role Summary:

We are looking for a Customer Relations Specialist (CRS) who will be responsible for delivering exceptional customer service by professionally handling customer enquiries, resolving issues, and ensuring a positive customer experience.

The successful candidate will communicate with customers via telephone and email, providing accurate information on products and services, assisting with order tracking, processing returns and warranty claims, and resolving customer complaints in a timely and efficient manner.

Key Responsibilities:

  • Respond to customer enquiries via phone and email in a professional and courteous manner.
  • Provide accurate product and service information.
  • Assist customers with order tracking, returns, exchanges, and warranty claims.
  • Resolve customer complaints promptly while maintaining a high level of customer satisfaction.
  • Accurately record all customer interactions in the CRM system.
  • Maintain current knowledge of products, services, and company processes.
  • Meet individual and team performance, quality, and productivity targets.
  • Participate in ongoing training, coaching, and development programmes.
  • Deliver a consistently positive and customer-centric experience.

Required Qualifications & Experience:

  • Matric Certificate or equivalent
  • 2 years plus Contact Centre Experience
  • Clear Criminal Record

Skills & Competencies:

  • Fluent English, oral and written
  • Very good knowledge of Microsoft Office
  • Strong knowledge retention and information recall
  • Creative thinking and problem-solving abilities
  • Effective verbal and written communication skills
  • Ability to work flexibly to the needs of the business and under pressure
  • Ability to work night shift





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  1. A CV for this posting

    Written against IContactbpo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IContactbpo's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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