The posting
WE ARE HIRING: Assistant Manager – Visa
Location: Colombo, Sri Lanka
Employment Type: Full-time
Industry: Travel & Tourism / Visa Processing Services
Working Days:
Monday to Friday – 8.30 a.m. to 5.00 p.m.
Saturday – 9.00 a.m. to 1.30 p.m..
Key Accountabilities
Operational Management
- Oversee end-to-end visa processing operations.
- Ensure compliance with embassy and consulate regulations.
- Monitor documentation accuracy and submission quality.
- Manage urgent, escalated, and complex visa cases.
Team Leadership
- Supervise, coach, and guide Visa Executives.
- Allocate workload effectively and monitor productivity levels.
- Conduct performance reviews and support team development planning.
Client & Stakeholder Management
- Maintain strong relationships with embassies, VFS centres, and corporate clients.
- Handle escalations and ensure professional service recovery.
Process & Compliance
- Ensure adherence to SLAs and internal control procedures.
- Maintain updated knowledge of global visa regulations and requirements.
- Identify and implement process improvements to enhance operational efficiency.
Reporting & Financial Oversight
- Monitor revenue targets (where applicable).
- Review operational reports and productivity metrics.
- Ensure proper documentation, record keeping, and audit compliance.
Competencies
- Leadership & Team Management
- Customer Focus
- Attention to Detail
- Decision Making
- Planning & Organizing
- Stakeholder Management
Qualifications & Experience
- Bachelors Degree in Business, Tourism, or a related field.
- 4–6 years of experience in visa operations.
- Prior supervisory experience is preferred.
Ready to Take Your Career to New Heights?
We are InTalent Asia, your go-to recruitment partner in Sri Lanka, and weve got an exciting opportunity for you! We are looking for a dynamic professional to fill the role of Assistant Manager – Visa.
At InTalent Asia, were not just recruiters — were here to architect your career success. Join us in matching your expertise with rewarding opportunities.
Apply now and take the next step in your professional journey!
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