The posting
WE ARE HIRING: Call Center Executive
Location: Colombo, Sri Lanka
Employment Type: Full-time
Industry: International Education / Student Recruitment Services
Role Overview
We are seeking a target-driven and energetic Call Center Executive to manage student lead engagement and appointment conversions. The role involves handling high-volume inbound and outbound calls, nurturing prospective students, maintaining CRM accuracy, and supporting counselling teams to drive strong pipeline conversions.
Key Responsibilities
Lead Calling & Appointment Setting
- Handle outbound and inbound calls to prospective students.
- Qualify leads and schedule counselling appointments for consultants.
- Meet daily and weekly call targets and appointment conversion KPIs.
- Ensure effective follow-up to maximize walk-ins and virtual consultations.
Qualifications & Experience
- Minimum 1–2 years of experience in call center, telemarketing, or student recruitment environments.
- Strong verbal communication and persuasion skills.
- Ability to work under daily and weekly performance targets.
- Familiarity with CRM systems such as Zoho is an advantage.
- Strong follow-up discipline and time management skills.
- Good command of English and Sinhala.
- Positive attitude, confidence, and customer-focused approach.
Ready to take your career to new heights?
We Are InTalent Asia, a leading recruitment and talent solutions partner in Sri Lanka, connecting professionals with exclusive career opportunities across dynamic industries.
Our client is currently seeking a motivated Call Center Executive to drive student engagement and appointment conversions.
At InTalent Asia, we dont just match candidates with jobs — we help build long-term career success.
Apply now and take the next step toward an exciting opportunity.
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