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Open nowFirst seen 5 days ago

Call Centre Officer

InTalent Asia784 open roles

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Your applicationOpen nowCall Centre OfficerInTalent Asia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on InTalent Asia's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. InTalent Asia postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

InTalent Asia median: 1 days open

The posting

WE ARE HIRING : Call Centre Officer

Location: Sri Lanka

Employment Type: Full-time

Company Industry: Customer Service / BPO / Contact Center

Role Overview

We are seeking a confident and customer-focused Call Centre Officer to handle customer interactions, resolve queries, and ensure a positive service experience. The role requires strong communication skills, patience, and the ability to manage challenging customer situations effectively.

Key Responsibilities

Handle inbound and outbound customer calls professionally. Respond to customer inquiries and resolve issues in a timely manner. Provide accurate information about products and services. Manage difficult customers calmly and maintain service quality. Maintain records of customer interactions and follow up where required. Ensure customer satisfaction through effective communication and support.

Candidate Profile

Minimum 1–2 years of experience in a call center or customer service-related role.

Strong English communication skills (spoken and written) are essential.

Skills & Competencies

  • Excellent communication and listening skills.
  • Strong customer handling and problem-solving abilities.
  • Ability to manage pressure and handle difficult customers.
  • Good organizational and time management skills.
  • Positive attitude with a customer-first mindset.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Call Centre Officer.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can be the perfect fit for this exclusive position!

#InTalentAsia #CareerOpportunity #JobVacancy #CallCentreJobs #CustomerService #BPOJobs #HiringNow #ElevateYourCareer

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on InTalent Asia's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • Who got the interview, and who heard nothing

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