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Open nowFirst seen 5 days ago

Executive - Production Back Office, Certification Services

InTalent Asia784 open roles

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Your applicationOpen nowExecutive - Production Back Office, Certification ServicesInTalent Asia

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. InTalent Asia postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

InTalent Asia median: 1 days open

The posting

WE ARE HIRING: Executive – Production Back Office (Certification Services)

Location: Colombo, Sri Lanka Employment Type: Full Time Industry: Testing, Inspection & Certification Services

Role Overview

We are seeking a highly organized and customer-focused Executive – Production Back Office to support certification operations through effective coordination, scheduling, client communication, logistics management, and administrative support. The successful candidate will play a critical role in ensuring the smooth execution of audit scheduling activities, maintaining certification databases, coordinating with local and international stakeholders, managing invoicing processes, and supporting operational excellence within a fast-paced service environment. This role is ideal for an individual who thrives in a high-volume customer support environment and possesses strong coordination, communication, and organizational skills.

Key Responsibilities

  • Coordinate and schedule audits in accordance with certification requirements and operational timelines.
  • Ensure effective communication and coordination with clients, auditors, internal teams, and international network offices.
  • Manage audit booking schedules and ensure timely execution of planned activities.
  • Arrange travel documentation, accommodation, transportation, and logistics for foreign auditors.
  • Coordinate with vendors and service providers to ensure smooth logistical operations.
  • Maintain and update certification client databases accurately and efficiently.
  • Prepare, process, and manage invoicing activities in accordance with company procedures.
  • Ensure timely dispatch of invoices and related client documentation.
  • Follow up on outstanding payments and support accounts receivable activities.
  • Maintain accurate operational records and administrative documentation.
  • Provide timely support to customers and stakeholders while ensuring a high level of service delivery.
  • Prepare reports, updates, and operational information for management and internal stakeholders.
  • Assist with process improvements aimed at enhancing efficiency, customer satisfaction, and operational effectiveness.
  • Ensure compliance with internal procedures, service standards, and quality requirements.

Candidate Profile

  • Degree, Diploma, or equivalent qualification in a relevant field.
  • Minimum 3 years of experience within a high-volume customer support or customer service environment.
  • Previous experience as a Customer Service Executive, Operations Coordinator, Administrative Executive, or similar role will be preferred.
  • Experience coordinating logistics and managing vendor relationships.
  • Strong customer service orientation and stakeholder management skills.
  • Excellent written and spoken English communication skills.
  • Strong reporting, documentation, and presentation capabilities.
  • Proficiency in Microsoft Word and Microsoft Excel is essential.
  • Strong organizational and multitasking abilities.
  • Attention to detail with a high level of accuracy.
  • Ability to work effectively under deadlines and manage multiple priorities simultaneously.
  • Strong problem-solving and coordination skills.
  • Age between 23–35 years.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!

Our client is looking for a skilled individual to fill the role of Executive – Production Back Office (Certification Services).

Apply now and see how you can be the perfect fit for this exclusive position!

#InTalentAsia #CareerOpportunity #JobVacancy #CustomerService #OperationsExecutive #CertificationServices #AdministrativeJobs #CoordinationJobs #BackOfficeOperations #ClientSupport #CareerGrowth #ElevateYourCareer

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