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Open nowFirst seen 5 days ago

Unified Communications & Cloud Platforms Administrator

InTalent Asia784 open roles

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Your applicationOpen nowUnified Communications & Cloud Platforms AdministratorInTalent Asia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on InTalent Asia's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. InTalent Asia postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

InTalent Asia median: 1 days open

The posting

WE ARE HIRING: Unified Communications & Cloud Platforms Administrator

Company Industry: Legal Services / Property Law

Location: Colombo, Sri Lanka (On-site)

Employment Type: Full-time

Experience Level: 3–4 years

Role Overview

The Unified Communications & Cloud Platforms Administrator is responsible for managing and supporting enterprise telephony and cloud communication platforms. The role requires a hands-on, detail-oriented professional capable of diagnosing and resolving complex communication issues, managing cloud-based systems, and leveraging data insights to improve day-to-day communications operations.

Key Responsibilities

  • Manage, configure, and maintain unified communications and cloud platform environments, ensuring performance, availability, and reliability
  • Provide Tier 2 / Tier 3 support by diagnosing and resolving complex issues across communication and data platforms, including call routing, IVR logic, and workflow failures
  • Analyze call logs using SQL queries and data insights to improve call flows, routing, and operational performance
  • Implement and optimize integrations, automation, and workflows between telephony platforms and business systems
  • Ensure security, compliance, access controls, and data protection in line with organizational and industry standards
  • Oversee vendor relationships, licensing, renewals, and escalations for unified communications platforms
  • Maintain clear technical documentation and support internal teams through training and best-practice guidance

Qualifications & Experience

Educational Qualifications

  • Bachelors Degree in Information Technology, Computer Science, Telecommunications, Networking, or a related field

Experience

  • 3–4 years of proven experience administering and troubleshooting unified communications platforms and cloud-based data environments

Technical Skills

  • Strong experience with RingCentral, Twilio, and cloud-based data platforms
  • Sound knowledge of SQL, Node.js, and Python
  • Strong understanding of VoIP systems, APIs, and cloud integrations
  • Familiarity with data lake architecture and data governance principles

Certifications (Optional / Added Advantage)

  • Cisco CCNA / CCNP (Voice or Collaboration)
  • Microsoft Teams Voice Engineer certification
  • CompTIA Network+

Skills & Competencies

  • Excellent problem-solving and analytical skills
  • Strong communication and stakeholder engagement abilities
  • Ability to work independently and manage multiple priorities
  • Detail-oriented and operationally focused mindset

Ready to Take Your Career to New Heights?

Were InTalent Asia, your trusted recruitment partner in Sri Lanka, connecting cloud and communications professionals with high-impact technology roles.

At InTalent Asia, we dont just recruit—we help architect long-term career success.

Apply now and see how you can be the perfect fit for this opportunity!

#InTalentAsia #CareerOpportunity #JobVacancy #UnifiedCommunications #CloudAdministrator #VoIPJobs #ITCareers #TechJobs #ElevateYourCareer

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