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Open nowFirst seen 2 days ago

Zoho Applications Support Analyst

InTalent Asia784 open roles

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Your applicationOpen nowZoho Applications Support AnalystInTalent Asia

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. InTalent Asia postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

InTalent Asia median: 1 days open

The posting

WE ARE HIRING: Zoho Applications Support Analyst

Location: Colombo 15, Sri Lanka

Employment Type: Full-Time

Work Arrangement: Hybrid

Industry: Technology & Logistics Solutions

About the Role

Our client is seeking a highly motivated Zoho Applications Support Analyst to support, optimize, and enhance its Zoho ecosystem. The successful candidate will play a key role in administering Zoho applications, developing automation solutions, supporting integrations, and delivering data-driven insights that improve operational efficiency and business performance.

This role is ideal for a professional with strong Zoho expertise, analytical capabilities, and a passion for process automation and digital transformation.

Key Responsibilities

  • Administer and configure Zoho applications, including Zoho CRM, Zoho Desk, Zoho Analytics, and Zoho Creator.
  • Develop and maintain automations using Zoho Deluge scripting to streamline ticketing, escalation, reporting, and operational workflows.
  • Configure workflow rules, blueprints, SLAs, and custom modules to support business requirements.
  • Provide day-to-day support for platform issues, user access management, integrations, and third-party API connections.
  • Analyze operational and service data to generate dashboards, reports, and actionable business insights.
  • Support AI-assisted service initiatives, including chatbot and automation solutions within the Zoho ecosystem.
  • Collaborate with cross-functional stakeholders to gather requirements and translate business needs into effective Zoho configurations.
  • Ensure effective integration and information flow across multiple systems and applications.
  • Maintain documentation for workflows, customizations, system configurations, and standard operating procedures.
  • Support continuous improvement initiatives to enhance platform performance and user experience.

Requirements

  • Bachelor's Degree in Computer Science, Data Science, Information Systems, or a related discipline.
  • Minimum 2 years of experience in Zoho development, administration, or a related role.
  • Strong proficiency in Zoho Deluge scripting, including custom functions, webhooks, and scheduled functions.
  • Hands-on experience with Workflow Rules, Blueprints, Zoho Flow, Orchestly, and process automation.
  • Strong Microsoft Excel and data analysis skills.
  • Familiarity with Business Intelligence and dashboarding tools.
  • Experience working with REST and SOAP APIs.
  • Exposure to Zoho Zia (Zoho AI) or SalesIQ chatbot/bot-flow implementation will be an added advantage.
  • Zoho certifications such as Deluge Certified Developer, Creator Certified Developer, or CRM Administrator will be advantageous.
  • Strong communication and interpersonal skills.
  • Ability to collaborate effectively with global stakeholders.
  • Excellent analytical, problem-solving, and organizational skills.
  • Ability to manage multiple priorities and work effectively in a fast-paced environment.
  • Customer-focused mindset with a strong attention to detail.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!

Our client is looking for a skilled individual to fill the role of Zoho Applications Support Analyst.

Apply now and see how you can be the perfect fit for this exclusive position!

#InTalentAsia #CareerOpportunity #JobVacancy #ZohoApplicationsSupportAnalyst #ZohoCRM #ZohoDesk #ZohoAnalytics #ZohoCreator #ZohoDeluge #ProcessAutomation #BusinessIntelligence #DataAnalytics #DigitalTransformation #TechnologyCareers #CareerGrowth #ElevateYourCareer

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