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Open nowPosted 3 days ago

Service Delivery Manager

interactive16 open roles

Where
461 Williamstown Rd, Port Melbourne VIC 3207, Australia
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Your applicationOpen nowService Delivery Managerinteractive · 461 Williamstown Rd, Port Melbourne VIC 3207, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on interactive's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 3 days ago

The posting

At Interactive, we deliver trusted technology for unstoppable Australian business and we've recently named as the 'MSP of the Year' by CRN. We're the team behind some of Australia's most critical cloud and managed services environments, helping customers operate with certainty and confidence. About this roleYou'll own end-to-end service delivery for a portfolio of strategic Cloud customers, ensuring operational performance, service quality and customer satisfaction remain at the highest level whilst building strategic relationships across all levels of your customer accounts You'll be responsible for:

Owning service performance, availability and SLA delivery across a small portfolio of strategic customer accounts Leading service reviews, reporting, governance and action tracking Guiding customers through incidents, problems, changes and service requests Driving continual improvement using service data, trends and customer feedback Building trusted stakeholder relationships and identify opportunities to strengthen retention and growth

What you'll bring

Strong SDM experience working with large, complex customer accounts Strong ITSM expertise and ITIL certifications Proven success managing SLAs, governance, risk and service performance Strong stakeholder engagement and communication skills

Why join us?

Join the CRN 2026 MSP of the Year Drive service excellence across leading Australian organisations. Free onsite parking Onsite barista Career growth within one of Australia's leading technology services providers

Ready to make an impact?If you're passionate about service excellence, operational excellence and building trusted partnerships, we'd love to hear from you. #LI-DS1

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One press. We do the rest.

  1. A CV for this posting

    Written against interactive's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on interactive's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    interactive's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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