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Open nowPosted 10 days ago

Service Administrator

ITV19 open roles

Where
London, United Kingdom
Work mode
Hybrid
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Your applicationOpen nowService AdministratorITV · London, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ITV's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. ITV postings stay open a median of 10 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 10 days ago

ITV median: 10 days open

The posting

Job Description

Service Administrator (Online & Marketing)

Interactive, Direct to Consumer

12 month contract (Maternity cover)

White City, London

At ITV, we love creating some of the nation's best-loved and most-watched TV programmes. The team behind the UK's largest commercial family of channels, we create and distribute high-quality content across multiple platforms. It takes a collaboration of creative, commercial and global thinkers to make things happen. Everyone plays their part. If you're curious, collaborative, open minded and always look to do things better - you'll love building your career here.

The role

As a Service Administrator you will be working within the Service Delivery Team to ensure the compliant and timely delivery of various premium and free services including but not limited to Competitions, marketing pushes and votes.

As part of your role, you will work alongside existing Interactive teams to extract and prepare relevant data for various marketing campaigns and you will also engage in post marketing campaign reviews to assess success factors and propose future improvements.

Main Responsibilities

You will be providing support on the following on a day to day basis:

  • Reviewing Competition, Feedback and Marketing service requests from the Interactive Production team. These will include services on SMS, PRTS, Web and Mobile App for in house delivery or via third party providers.
  • Scheduling campaigns according to delivery dates and in line with business requirements
  • Ensuring platforms are available to deliver the required service
  • Building each campaign using predefined templates, from scratch or via requests to third parties
  • Completing checks, in accordance with process docs, of each campaign before signing off and passing to Operations for "in live" support.
  • Daily/weekly administrative tasks including reports, data extraction and routine tasks
  • Working as part of an online test team, testing new technical deployments and features to the ITV Win website as and when required
  • Work closely with internal and external stakeholders to gather campaign requirements.
  • Conduct service feasibility assessments and provide insight and guidance where relevant.
  • Ensure robust and appropriate reporting is defined and implemented for each event.
  • Engaging in post-event reviews to assess success factors and propose future improvements.

Skills you'll need (minimum criteria)

  • Understanding of operational processes within a live environment or similar.
  • Confident using Web based tools and Content Management Systems.
  • Awareness of premium telephony technology such as SMS
  • Awareness of E-commerce solutions and user flows.

Other things we're looking for (key criteria)

  • An interest in marketing strategies and the interactive broadcast sector is beneficial
  • Knowledge of Braze or similar marketing platform would also be beneficial
  • Knowledge of Jira or similar project management tools would be beneficial
  • Excellent and consistent attention to detail
  • Ability to build strong and productive relationships with suppliers is preferable

ITV strongly encourages applications for this role from candidates with a disability and we are proud to be a Disability Confident Employer. So if you've a disability and meet the minimum criteria for the role we'll guarantee you an interview. We're happy to discuss any additional support you may need during our application process as part of our reasonable adjustments approach. So if you require additional support, please get in touch... At ITV it's your talent that matters and we want you to be the best you can be.

About Us

Your work matters to millions.

Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.

When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.

Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.

ITV is for everyone.

ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).

We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at [email protected]. Find out more about applying with a disability.

* There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

Because those who make an impact deserve to be rewarded for it.

ITV offers some great rewards and benefits including:

  • Flexible working with a range of options to suit everyone
  • Generous holiday allowance, plus you can buy more
  • Annual bonus opportunity
  • Competitive pension contribution
  • Save as you earn - with an opportunity to buy ITV shares
  • Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

More about our benefits

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