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Open nowFirst seen 3 days ago

Logistics Coordinator (Fashion E‑Commerce, Retail, Bonded Warehouse & Returns)

Jaded London18 open roles

Where
London
Work mode
On site
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Your applicationOpen nowLogistics Coordinator (Fashion E‑Commerce, Retail, Bonded Warehouse & Returns)Jaded London · London

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Share of postings closed within
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  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: first seen 3 days ago

The posting

Focus: Fashion E‑Commerce, Retail Stores, Bonded Warehouse & Returns

Department: Logistics / Supply Chain

Reports to: Head of Logistics

Role Overview;

Operating across standard and bonded warehousing, the Logistics Coordinator plays a critical role in ensuring smooth, compliant, and customer-focused stock movement across outbound and return flows. This role requires strong coordination skills, attention to detail, and the ability to work in a fast-paced environment while maintaining high service standards.

Outbound Logistics – E‑Commerce & Retail (Primary Focus)

  • Coordinate daily outbound shipments across e-commerce and retail store replenishment.
  • Ensure on-time, accurate dispatch in line with SLAs and brand standards.
  • Work closely with warehouse and 3PL partners to manage cut-offs and peak volumes.
  • Support launches, campaigns, and store opening outbound requirements.

Express Carrier & Last‑Mile Delivery Management

  • Manage day-to-day operations with express parcel carriers (DHL, DPD, UPS, …).
  • Monitor delivery performance, transit times, and exceptions.
  • Resolve delivery issues in collaboration with Customer Service.
  • Support freight invoice validation and carrier performance reviews.

Bonded Warehouse Operations & Customs Compliance

  • Coordinate bonded warehouse stock movements in compliance with HMRC regulations.
  • Maintain accurate duty-unpaid and duty-paid inventory records.
  • Liaise with customs brokers, freight forwarders, and warehouse teams.
  • Support audits, reconciliations, and documentation accuracy.

Inbound Logistics (Ad Hoc Support)

  • Track inbound supplier and production shipments.
  • Support customs clearance and delivery scheduling.
  • Ensure inbound stock availability for launches and retail needs.

Return Logistics & Reverse Supply Chain

  • Coordinate e-commerce and retail store returns with carriers and warehouses.
  • Ensure timely processing, grading, and restocking of returned stock.
  • Support compliant handling of international and bonded returns.
  • Monitor return volumes, turnaround times, and cost impacts.
  • Work closely with Customer Service to resolve return-related issues.

Retail Store Network Support

  • Support logistics for new store openings, refits, and VM rollouts.
  • Coordinate replenishment and ad hoc shipments to stores.
  • Support store-to-store and store-to-warehouse transfers.

Requirements

Skills & Competencies

  • Strong understanding of fashion e‑commerce logistics and fast‑turn, high‑SKU environments.
  • Experience managing express parcel and courier services.
  • Knowledge of bonded warehouse operations and customs compliance (highly desirable).
  • Strong organisational skills with attention to detail.
  • Confident using WMS/TMS systems, carrier portals, and Excel.
  • Proactive problem‑solver with the ability to work calmly under pressure.
  • Clear communication skills with internal teams, carriers, and external partners.

Experience & Qualifications

  • 4+ years’ experience in logistics, supply chain, or operations (fashion, e‑commerce, or retail preferred).
  • Experience in outbound logistics and last‑mile delivery management.
  • Exposure to bonded or customs‑controlled warehousing is a strong advantage.
  • Familiarity with inbound and return flows within an e‑commerce or retail environment.
  • Logistics or supply chain qualifications (e.g. CILT) are a plus but not essential.

Personal Attributes

  • Highly organised, detail‑focused, and reliable.
  • Hands‑on, proactive, and solution‑oriented.
  • Thrives in a scale‑up environment with evolving processes.
  • Strong sense of ownership and accountability.
  • Interest in fashion, retail, and delivering great customer experience.

Benefits

  • 50% Employee Discount
  • 24 days holiday per year (plus bank holidays)
  • A paid day off on your birthday
  • A paid moving day per year
  • Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
  • Pension Scheme
  • Bonus Scheme
  • Employee Assistance Programme for you and your family
  • £500 employee referral bonus scheme
  • Local Business Discounts (cafés, fitness, beauty etc)
  • North-West London office location directly located next to good transport links
  • Casual office dress code (your style of dress is up to you, wear what you feel best in)
  • Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
  • Regular Office Social Events (e.g. payday socials)
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