Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 hours agoWe saw it 115 min after it went up

Manager, Customer Success Management

Jobgether4,076 open roles

Where
US
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, Customer Success ManagementJobgether · US

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jobgether's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Jobgether postings stay open a median of 6 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 8 hours ago

Jobgether median: 6 days open

The posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Success Management based in the United States.

This is a remote leadership opportunity focused on managing a high-performing pooled Customer Success team supporting a broad customer portfolio. You will lead 4–7 Customer Success Managers and help them deliver consistent, measurable value across many accounts at scale. Rather than relying on traditional one-to-one account management, the role emphasizes repeatable plays, efficient coverage, and data-driven prioritization. You will design and continuously improve the operating model that guides onboarding, adoption, renewal readiness, risk management, and expansion. As both an operator and hands-on coach, you will develop CSM talent while improving processes, tooling, documentation, and team capacity. You will work closely with Sales, Renewals, Support, Product, and Professional Services to strengthen retention and customer outcomes. The role is ideal for a customer success leader who thrives in fast-moving, metrics-driven environments and enjoys building scalable systems.

Accountabilities

  • Lead, coach, and develop a team of 4–7 pooled Customer Success Managers while promoting accountability, collaboration, and continuous improvement.
  • Manage workload distribution, queue coverage, and team capacity to ensure consistent service across the customer portfolio.
  • Establish portfolio review, renewal, risk, and performance management rhythms, using data to prioritize the highest-impact interventions.
  • Operationalize standardized customer value plays covering onboarding confirmation, adoption checkpoints, lifecycle coverage, and pre-renewal preparation.
  • Define clear value milestones and outcome criteria, ensuring product adoption is connected to measurable customer business results.
  • Own retention performance across the pooled portfolio, including renewal readiness, early risk detection, and repeatable risk mitigation strategies.
  • Partner with Sales and Renewals teams to identify expansion opportunities, new use cases, stakeholders, and qualified handoffs.
  • Define and enforce operating standards covering response times, coverage expectations, escalation paths, documentation, and customer handoffs.
  • Maintain accurate CRM and Customer Success systems, ensuring account health, engagement history, renewal status, and customer context are accessible to the entire team.
  • Use metrics such as coverage, response time, adoption, health scores, renewal rates, and expansion revenue to guide performance and operational decisions.
  • Identify automation and process improvements that increase team capacity and scalability without proportionally increasing headcount.
  • Partner cross-functionally with Support, Product, Professional Services, Renewals, and Sales to improve the customer journey.
  • Represent the needs of a broad customer population internally and communicate systemic risks, adoption barriers, and product feedback to senior leadership.
  • Contribute to broader Customer Success strategy, planning, and organizational improvement.
  • 5+ years of experience in B2B SaaS, including at least 3 years in Customer Success or account management.
  • 2+ years of experience managing or leading Customer Success Manager teams.
  • Experience operating a pooled, shared, scaled, or high-volume customer coverage model, or a strong track record of building scalable customer success programs.
  • Strong knowledge of renewal strategy, retention management, customer health, and risk identification across large portfolios.
  • Proven ability to design, implement, and continuously improve repeatable customer success plays, playbooks, and operating standards.
  • Strong analytical and data-driven mindset, with the ability to turn portfolio signals into clear priorities and team actions.
  • Comfort managing through systems, processes, and metrics rather than relying primarily on individual account relationships.
  • Excellent coaching, communication, and stakeholder management skills.
  • Leadership style grounded in transparency, ownership, accountability, and high performance.
  • Ability to work effectively across Sales, Renewals, Product, Support, Professional Services, and other cross-functional teams.
  • Strong organizational skills and the ability to manage competing priorities in a fast-moving environment.
  • Annual salary range of $125,000–$155,000 USD, plus eligibility for a discretionary bonus plan.
  • Comprehensive medical, dental, and vision insurance.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
  • Annual Lifestyle Spending Account (LSA).
  • 401(k) retirement plan with company matching.
  • Paid parental leave.
  • Vacation, personal, and wellness days.
  • Annual learning and development budget.
  • Remote work environment.
  • Opportunities to contribute to a scalable, high-impact Customer Success organization.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Jobgether's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Jobgether's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Jobgether's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.