Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 hours ago

Senior Customer Journey Manager

Jobgether3,739 open roles

Where
Ireland
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Customer Journey ManagerJobgether · Ireland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Jobgether's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Jobgether postings stay open a median of 6 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 12 hours ago

Jobgether median: 6 days open

The posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Journey Manager based in Ireland.

We are looking for a Senior Customer Journey Manager to own and transform the end-to-end customer journey across a fast-growing global organization. In this highly autonomous role, you will combine customer insights, operational data, AI, and automation to create effortless experiences that strengthen loyalty. You will identify friction points, size complex problems, and turn insights into scalable improvements across customer-facing and internal processes. Working cross-functionally, you will influence teams and orchestrate change without relying on direct authority. You will also champion Lean continuous improvement and help establish a strong culture of customer-centric operational excellence. As the function evolves, you will have the opportunity to mentor others and potentially build and lead a high-performing team.

Accountabilities

  • Define, own, and govern the end-to-end customer journey, including internal operational processes, procedures, and service journey mapping.
  • Identify opportunities to improve customer experiences across departments and collaborate with stakeholders to ensure consistent, high-quality outcomes.
  • Orchestrate journey-level improvements with a high degree of autonomy, coordinating with Customer Experience teams and other functions to implement changes efficiently.
  • Drive improvements in global customer contact rates by using AI, automation, and self-service solutions to optimize operational processes and customer interactions.
  • Identify opportunities to improve key customer experience metrics such as CSAT, CES, and FCR through targeted journey and process improvements.
  • Champion a Lean continuous improvement mindset, identifying operational waste, systemic friction, and root causes to proactively address customer needs.
  • Lead the Voice of the Customer (VOC) feedback loop, bringing together customer feedback, operational data, and cross-functional insights to identify and resolve recurring issues.
  • Develop compelling data narratives, problem-sizing models, and business cases that help stakeholders understand customer challenges and support investment in solutions.
  • Influence and align diverse teams around customer-centric priorities, ensuring journey improvements are adopted and sustained across the organization.
  • Mentor and coach colleagues, share knowledge, and help establish higher standards of performance as the customer journey function matures.
  • 5–7+ years of professional experience in Customer Experience, Product Operations, Service Design, or a related field, ideally within a high-growth or scale-up environment.
  • Demonstrated experience defining end-to-end customer journeys, conducting rigorous service journey mapping, and owning processes and procedures from an operational perspective.
  • Strong strategic and analytical mindset, combined with a hands-on approach and willingness to move between strategic planning and tactical execution.
  • Exceptional stakeholder management and influencing skills, with the ability to align diverse teams around customer-centric objectives without relying on formal authority.
  • Strong knowledge of Lean methodologies and structured problem-solving techniques, with the ability to identify root causes and address systemic business challenges.
  • Proven experience using AI and automation to identify operational inefficiencies and develop scalable solutions for customers and internal teams.
  • Strong expertise in Voice of the Customer programs, including the ability to translate feedback and customer friction into actionable cross-functional improvements.
  • High data literacy, with the ability to interpret reports, connect multiple data sources, quantify problems, and build evidence-based business cases.
  • Demonstrated informal leadership experience, such as mentoring colleagues, leading strategic initiatives, influencing senior stakeholders, or taking ownership of increasingly complex responsibilities.
  • Strong communication, collaboration, and problem-solving skills suited to a fast-paced, international environment.
  • A professional certification such as Lean Six Sigma, PMP, COPC, or a comparable methodology is highly preferred.
  • Experience with COPC or other high-performance Customer Experience frameworks is a plus.
  • Deep understanding of how AI and automation can be leveraged throughout the customer lifecycle is an advantage.
  • Experience in Travel, Travel Tech, Telecom, eSIM, or a related industry is a strong plus.
  • Fully remote, remote-first working environment with flexibility designed to support healthy work-life balance.
  • High degree of ownership and autonomy over the end-to-end customer journey.
  • Opportunity to directly influence the experience of millions of customers worldwide.
  • High-impact position within a rapidly scaling international organization.
  • Opportunity to shape and mature the customer journey function and potentially build and lead a team over time.
  • Exposure to innovative applications of AI, automation, customer insights, and operational excellence.
  • Collaboration with diverse, international teams across multiple functions and markets.
  • Full-time working arrangement.
  • For candidates applying from outside Ireland or Portugal, the engagement may be structured as a B2B/self-employed contract, subject to the applicable arrangement.
  • Mandatory onsite onboarding is required despite the fully remote nature of the role.
  • Competitive compensation, with salary details discussed during the recruitment process.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Jobgether's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Jobgether's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Jobgether's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.