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Open nowPosted 47 days ago

市场质量工程师

leiniao-ibg/index117 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now市场质量工程师leiniao-ibg/index · Shenzhen, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on leiniao-ibg/index's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. leiniao-ibg/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 47 days ago

leiniao-ibg/index median: 1 days open

The posting

岗位职责 1. 负责公司及友商产品市场质量数据（NPS、退货率、维修率、客诉率等）的收集、统计与分析，建立市场质量指标监控体系，定期输出 NPS 与市场质量分析报告； 2. 主导 NPS 调研体系运营：设计并优化 NPS 调研问卷与采集机制（售后触达、APP / 小程序、电商渠道等），跟踪 NPS 趋势与竞品对标，识别用户不满意的关键驱动因素； 3. 负责用户之声（VOC）管理：汇总分析电商评价、社媒舆情、客诉、售后反馈等多渠道用户声音，识别重大、共性问题并发布通告，推动问题技术与管理双闭环； 4. 组织双周、月度质量会议，责成责任部门制定改善措施并跟踪闭环，推动 TOP 问题快速改善； 5. 协助售后团队完善售后可维修性分析与改进，为售后网点提供维修文档、工具、备件清单及必要培训； 6. 主导重要不良（FRA）分析与项目翻新 / 维修技术支持，协同研发、供应链推动根因改善并验证效果。

1. 本科及以上学历，电子、光学、统计、市场营销等相关专业； 2. 3-5 年消费电子行业市场质量管理、用户满意度 / NPS 管理或售后质量处理经验； 3. 掌握消费电子产品工作原理与失效分析基本方法，具备良好的动手与失效分析能力； 4. 精通 Excel 及数据分析（熟悉 SQL、BI 工具者优先），擅长数据统计与呈现； 5. 熟悉 NPS 调研方法论与 VOC 分析方法，有电商评价、舆情数据挖掘经验者优先； 6. 沟通协调能力强、文字表达清晰，能推动研发、售后、电商、品牌等跨部门协作闭环，对用户口碑敏感、责任心强。 加分项 有 AR/VR、智能穿戴、手机等产品 NPS / 客诉管理经验； 英语听、说、读、写良好。

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