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Open nowPosted 38 days ago

Customer Service

Longbridge Group53 open roles

Where
Japan - Tokyo Shibuya, Japan
Work mode
Hybrid
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Your applicationOpen nowCustomer ServiceLongbridge Group · Japan - Tokyo Shibuya, Japan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Longbridge Group's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Longbridge Group postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 38 days ago

Longbridge Group median: 1 days open

The posting

Job description

Responsibilities / 職務内容

  • Handle customer inquiries via email, chat, and phone regarding account opening, deposits and withdrawals, and trading operations.

口座開設・入出金・取引操作に関するお客様からの問い合わせに、メール・対話・電話にて対応する。

  • Support and share knowledge with team members as needed.

必要に応じて、チームメンバーへの知識共有やサポートをおこなう。

  • Act as a point of escalation for complex or sensitive customer cases, ensuring appropriate resolution.

複雑または慎重な対応が必要な案件において、上位対応の窓口となり、適切な解決を図る。

  • Manage chatbot FAQ content, including creation, updates, and deletion, to ensure accuracy and relevance.

自動応答のよくある質問内容について、作成・更新・削除を担当し、内容の正確性と適切性を維持する。

  • Handle customer complaints and claims, document cases accurately, and report recurring issues to the relevant teams.

お客様からの苦情や申し立てに対応し、案件を正確に記録するとともに、繰り返し発生する問題を関係部門に報告する。

  • Analyze customer feedback and quality data to identify areas for improvement and contribute to service quality enhancement.

お客様からの意見や品質に関するデータを分析し、改善点を特定してサービス向上に貢献する。

  • Support internal training programs, including onboarding of new team members and ongoing skill development.新入社員の受け入れや継続的な能力開発を含む、社内研修の実施を支援する。
  • Contribute to the development and improvement of customer service processes in preparation for the Japan service launch.

日本向けサービス開始に向けて、顧客対応に関する業務の流れの整備・改善に貢献する。

Job Requirements / 応募資格

  • Bachelor's degree or above, with 3 to 5 years of customer service experience in the securities or financial industry.

学士号以上。証券・金融業界での顧客対応経験が3年以上5年以内の方。

  • Experience in supervising or mentoring staff is preferred.

社員の指導・育成経験があれば尚可。

  • Native-level Japanese language proficiency in both written and spoken communication.

日本語の読み・書き・会話において母国語に相当する水準を有する方。

  • Strong written communication skills, particularly in email and text-based customer interactions.

特にメールおよび文字による対話において、高い文章表現力を有する方。

  • Ability to handle customer complaints and difficult situations with empathy and professionalism.

苦情や困難な状況に対して、共感力と誠実さをもって対応できる方。

  • Experience working in a small team or startup environment is a plus.

少人数体制や立ち上げ期の環境での就業経験があれば尚可。

  • English proficiency is not required; however, basic reading ability for internal documentation is welcome.

英語力は必須ではないが、社内資料の読み取りができる程度の基礎力があれば歓迎する。

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