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Open nowPosted 634 days ago

IT Help Desk

mlgroup37 open roles

Where
Cairo, Egypt
Work mode
On site
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Your applicationOpen nowIT Help Deskmlgroup · Cairo, Egypt

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on mlgroup's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 634 days ago

The posting

Role Description

The IT Help Desk Technician is responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of the organization’s IT systems. This role serves as the first point of contact for IT-related issues and ensures timely resolution of problems to minimize downtime and maintain productivity.

Tasks & Duties:

· Provide Technical Support: Offer first-line support to end users for hardware, software, and network issues via phone, email, or in person.

· Troubleshoot and Resolve Issues: Diagnose and resolve various technical problems related to operating systems, applications, and network connectivity.

· User Account Management: Create, manage, and deactivate user accounts and permissions in Active Directory or other access management systems.

· Hardware & Software Setup: Set up and configure computers, printers, and other peripherals, ensuring systems are ready for use.

· System Updates & Maintenance: Perform routine maintenance, including updates, patches, and security upgrades on software and systems.

· Ticketing System Management: Log and track all support requests and incidents in the IT ticketing system, ensuring timely resolution and follow-up.

· Install & Configure Software: Assist with the installation and configuration of software applications and ensure they are properly functioning.

· Network Assistance: Assist users with network-related issues such as connectivity problems, VPN setup, and wireless network issues.

· Documentation: Maintain accurate documentation for IT processes, troubleshooting guides, and solutions to commonly encountered issues.

· Inventory Management: Assist in managing the inventory of IT equipment and ensure proper tracking and recording of hardware assets.

Monitor System Performance: Perform regular checks on system performance, identifying potential issues before they escalate

Qualifications & Experience:

· Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience. Certified Network Associate (CCNA) preferably.

· 3-5 years of experience in an IT support role, preferably in a Help Desk or IT support environment.

· Hands-on experience with troubleshooting hardware, software, and network issues.

· Familiarity with various office productivity tools like Microsoft Office 365, Google Workspace, and others.

· Experience with network devices, routers, switches, and wireless connectivity solutions.

· Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

· Strong attention to detail, problem-solving skills, and a proactive approach to issue resolution.

· Ability to adapt quickly to new technologies and tools.

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