Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 37 days ago

Field Service Supervisor

modaxo16 open roles

Where
United States - Maryland
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowField Service Supervisormodaxo · United States - Maryland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on modaxo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. modaxo postings stay open a median of 12 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 37 days ago

modaxo median: 12 days open

The posting

Job Summary:

The Field Service Supervisor oversees the daily operations of an assigned territory or program, ensuring that personnel, equipment, and systems function smoothly and in full compliance with program requirements. This role sits between Field Service Technicians and the Regional Field Service Manager, and blends hands-on operational leadership, direct staff supervision, client coordination, and technical oversight. The Field Service Supervisor makes sure schedules are covered across all shifts, vehicles and systems are ready for deployment, deployment data is accurate, and technicians are trained, supported, and set up to deliver above-and-beyond service. This role also serves as the primary day-to-day liaison between field staff and client agencies, resolving issues, maintaining compliance, and supporting program growth.

Job Description:

Responsibilities

Scheduling & Workforce Coverage

  • Develop and manage daily and weekly technician schedules to ensure full operational coverage across all zones and shifts, including night and day teams.
  • Track call-outs, adjust staffing, and reassign personnel as needed to maintain full coverage.
  • Provide direct operational coverage when staff are on PTO or during staffing shortages to maintain uninterrupted service.
  • Review and approve employee timecards and time-off requests, ensuring accuracy in hours worked, leave usage, and compliance with company policy.

Field Technician Support & Development

  • Serve as the primary point of contact for Field Service Technicians, coordinating to resolve technical issues, provide guidance, and maintain consistent field operations.
  • Manage the onboarding process for new technicians, ensuring accounts, system access, equipment, and training materials are properly set up.
  • Oversee off-boarding procedures for departing employees, including equipment return and system access removal.
  • Conduct or coordinate training sessions to ensure technicians are proficient in systems, procedures, safety protocols, and program requirements.
  • Confirm technicians complete required verification steps each shift, including spreadsheets, CMMS work orders, and QR-code sign-ins/check-ins.

Fleet, Equipment & Systems Oversight

  • Oversee the readiness, maintenance, and deployment of all enforcement vehicles and equipment to ensure operational reliability.
  • Verify required vehicle maintenance and repairs are completed and documented, coordinating with vendors as needed.
  • Verify fuel cards are active and functioning, and ensure technicians have assigned fuel PINs for authorized use.
  • Manage the Return Merchandise Authorization (RMA) process for malfunctioning equipment, including tracking, shipping, and follow-up.
  • Review, assign, and track work orders to ensure timely completion of maintenance, repairs, and operational tasks.
  • Locate, track, and distribute required parts to field technicians to ensure timely completion of repairs.

Deployment Verification & Compliance

  • Verify that all camera and enforcement systems are active, functioning properly, and enforcing as scheduled at every site.
  • Confirm all sites are opened, operational, and running on schedule each shift.
  • Ensure site violations are properly documented and uploaded, and that all sites are backed up to designated storage per protocol.
  • Monitor, verify, and report deployment data to ensure accurate documentation of enforcement activity and compliance with program requirements.
  • Ensure all enforcement systems, software, and processes meet regulatory, contractual, and internal compliance standards.
  • Attend court hearings as needed to provide testimony, documentation, or clarification related to enforcement operations.

Client & Program Coordination

  • Serve as the primary point of contact for client agencies, addressing questions, resolving issues, and providing daily operational updates.
  • Support the rollout of new enforcement locations or program expansions by coordinating logistics, staffing, equipment, and client communication.
  • Participate in daily meetings and conference calls with internal teams and external partners to review performance, address issues, and align on operational priorities.

Requirements

  • 3+ years of experience in field service, enforcement operations, or technical field support, with at least 1 year in a lead or supervisory capacity.
  • Demonstrated ability to build and manage staffing schedules across multiple shifts, including nights, weekends, and holidays as needed.
  • Working knowledge of fleet maintenance coordination, vehicle readiness standards, and vendor management.
  • Familiarity with work order/CMMS systems, equipment RMA processes, and deployment verification procedures.
  • Ability to review and interpret deployment and compliance data with a high level of accuracy and attention to detail.
  • Strong communication skills, with the confidence to serve as a primary point of contact for client agencies.
  • Willingness and ability to travel locally within the assigned territory and provide direct field coverage when needed.
  • Valid driver's license with a clean driving record.

Nice to Haves

  • Experience in automated traffic or speed enforcement, or other public safety programs.
  • Experience providing testimony or documentation in legal or court settings.
  • Experience supporting new program launches or site expansions.
  • Experience performing on-site equipment installation or maintenance.
  • Bilingual or multilingual abilities are a plus.

AI & Technology

Elovate uses technology to help our team work smarter and serve customers better. The Field Service Supervisor is expected to lead AI adoption within their team — ensuring technicians use AI tools effectively and responsibly, and always with human verification.

  • Use AI-assisted dashboards and reporting tools to review deployment data, verification logs, and work order status more efficiently.
  • Leverage AI-powered scheduling and tracking tools to manage technician coverage, routes, and job assignments.
  • Coach technicians on using AI-assisted diagnostic and knowledge base tools, reinforcing that AI suggestions always require human review before acting.
  • Use AI writing tools to help draft client updates, training materials, and internal reports more efficiently.
  • Serve as a feedback channel between the field team and the Regional Field Service Manager on AI tool performance and adoption.
  • Participate in training on new AI-assisted tools as Elovate introduces them, and help the team adapt to new workflows.

About Elovate

Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions — covering speed, red light, school zone, and work zone safety — designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.

Worker Type:

Regular

Number of Openings Available:

2

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against modaxo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on modaxo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    modaxo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.