The posting
Why You Will Be Excited About This Role Bring your leadership experience to a community where you can see the difference your decisions make every day. At Levande The Willows in Winston Hills, NSW, you’ll lead a retirement village offering independent living units and serviced apartments within five acres of landscaped grounds in Sydney’s Hills District. You’ll combine operational leadership with meaningful resident relationships, helping people feel heard, supported and confident in the place they call home. Your first year will focus on building trust with residents and your team, strengthening village performance and delivering improvements that make everyday life better.
Take ownership of village operations, financial performance and the resident experience. Shape the Village Improvement Plan, turning resident feedback and operational priorities into practical improvements. Broaden your leadership experience through mentoring new Village Managers and contributing to initiatives across Levande.
Why You Will Like Working Here At Levande, your work contributes directly to helping older Australians live well every day. You’ll be supported by your State Operations Manager and Area Manager, with opportunities to share ideas and experience with fellow Village Managers. Specialist teams across asset management, finance, people and culture, and sales will provide advice and practical support to help you lead the village effectively. You’ll also have access to benefits that support your wellbeing and development:
24/7 wellbeing support: Access Sonder, your Everyday Wellbeing Companion, for confidential health, safety and wellbeing support for you and your family. Time for you: An additional day of leave each year through My Day, plus access to Fitness Passport and everyday savings through We Shine Savings. Leadership development: Build your capability through the Annual Leadership Forum, Village Operations Career and Development Pathways and an extensive learning library.
What You Will Be Working On
Build trusted relationships with residents, families and resident committees, encouraging open communication and resolving concerns with care and sound judgement. Lead and develop your village team, setting clear expectations and creating a positive, inclusive workplace. Manage village budgets and financial performance, balancing service quality, resources and long-term sustainability. Partner with asset management teams on maintenance, refurbishments and accommodation upgrades, supporting smooth resident arrivals and departures. Maintain strong safety and compliance practices, including relevant retirement village legislation, risk management and business continuity. Contribute to regional initiatives, share good practice and provide mentoring to new Village Managers.
This role requires a consistent onsite presence at The Willows. You may occasionally need to respond to urgent operational matters or emergencies outside normal working hours. What Type Of Person Will Be Successful You’re an approachable, confident leader who builds trust with residents and brings out the best in your team. You balance empathy with commercial judgement, handle difficult conversations calmly and follow through on commitments. You’ll bring:
At least five to seven years’ relevant experience in retirement living, property or asset management, facilities management or the service industry. Proven experience leading large teams, coaching people and managing performance. Strong commercial acumen, including responsibility for budgets, financial reporting and operational performance. The ability to build effective relationships with residents, families and committees, and resolve complaints and disputes constructively. Confidence using Microsoft Office and business systems to monitor performance and inform decisions. The ability to work consistently onsite to support residents, your team and daily village operations.
Knowledge of relevant retirement village, strata or residential tenancy legislation will be highly regarded, along with experience managing complex facilities, multiple sites or budgets. Relevant qualifications in service, property or hospitality management are also valued. How To Apply Apply with your CV and tell us what you would bring to The Willows community. At Levande, our people create communities where older Australians can live well every day. We know the best communities are built by teams with diverse experiences, perspectives and backgrounds. That's why we're committed to creating an inclusive workplace where everyone feels respected, valued and empowered to thrive. We welcome applications from people of all backgrounds and lived experiences.
