The posting
Role Overview We are seeking an Operations Specialist to support daily logistics execution across shipments, customer updates, and internal coordination. This role is ideal for detail-oriented candidates who can thrive in a fast-paced environment, manage high-volume tasks, and ensure shipments are tracked, updated, and resolved efficiently.
This is an entry-level role with growth potential into dispatch, carrier operations, and account operations.
Key Responsibilities - Monitor active loads/shipments and maintain status accuracy in the TMS - Track pickup and delivery milestones and ensure on-time performance - Communicate shipment updates to internal teams and clients as needed - Coordinate with carriers, dispatch teams, drivers, and warehouse contacts - Identify issues (missed pickups, delays, appointment problems) and escalate quickly - Support documentation flow (PODs, BOLs, rate confirmations, invoices) - Maintain clean, accurate operational records and load notes - Assist with exception management and basic claims support as needed
Required Qualifications - 1+ year experience in logistics operations, dispatch, customer service, or back-office support (preferred) - Strong written English communication (clear, professional, and concise) - High attention to detail and comfort working with repetitive workflows - Ability to prioritize tasks under time pressure - Strong computer skills and ability to learn tools quickly
Preferred Qualifications - Familiarity with truckload (TL), LTL, drayage, 3PL, or brokerage workflows - Experience working with a TMS (McLeod, MercuryGate, AscendTMS, Tailwind, etc.) Overnight shift availability (a major plus)
Success Metrics (KPIs) - On-time update accuracy in TMS - Exception response time - Load coverage / throughput per shift - Error rate in documentation and data entry



