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Open nowPosted 109 days ago

Customer Support Agent

nubox11 open roles

Where
Las Condes, Chile
Work mode
Hybrid
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Your applicationOpen nowCustomer Support Agentnubox · Las Condes, Chile

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on nubox's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 109 days ago

The posting

Suma + es el grupo Saas líder en la región, buscando transformar la administración de pymes en Latam. Entregamos soluciones tecnológicas con aplicaciones de contabilidad, nomina y factura electrónica, permitiéndoles a las pymes tomar mejores decisiones basadas en información financiera confiable y en tiempo real. Nuestros servicios hoy operan en Nubox Chile, Colppy Argentina y Bind México.

Buscamos un/a Customer Support Agent que será responsable de entregar una experiencia de soporte de alto nivel a nuestros clientes, combinando atención humana con herramientas basadas en inteligencia artificial para resolver problemas de forma ágil, consistente y escalable.

Este rol es clave para asegurar la satisfacción, retención y éxito de nuestros clientes, impactando directamente métricas de negocio.

¿Cuáles serán tus principales responsabilidades?

  • Atender y resolver consultas de clientes a través de distintos canales (chat, correo, teléfono).
  • Diagnosticar problemas y entregar soluciones claras, oportunas y efectivas.
  • Utilizar herramientas de IA (AI copilots, bots, knowledge assistants) para mejorar tiempos de respuesta y calidad de atención.
  • Identificar patrones de consultas y levantar insights para mejorar producto, procesos y contenido.
  • Colaborar en la creación y mejora de contenido de ayuda (FAQs, artículos, guías) apoyado en AI.
  • Automatizar respuestas y flujos recurrentes utilizando herramientas disponibles (ej: workflows, macros, AI tools).
  • Asegurar una experiencia consistente alineada a estándares de calidad definidos.
  • Escalar casos complejos de manera estructurada y con contexto claro.

¿Qué necesitas para postular? Must Have

  • +1 año de experiencia en atención al cliente, soporte o customer service (idealmente en entornos digitales o SaaS).
  • Experiencia en Atención simultánea en canales escritos digitales (chat, correo, etc.)
  • Manejo de plataformas de gestión (Intercom, Zendesk u otras) a nivel intermedio.
  • Experiencia en empresas del rubro tecnológico
  • Alta orientación al cliente y habilidades de comunicación.
  • Capacidad de resolver problemas de forma estructurada.

Nice to have

  • Carrera afín (Contador Auditor, Técnico en Administración o similar)
  • Normativas SII sobre facturación
  • CRM HubSpot o Salesforce básico
  • Conocimiento en ventas consultivas
  • Experiencia y/o conocimiento en herramientas de AI (Claude, Gemini, Chat GCP, etc)

Métricas del rol

El éxito en este rol será medido a través de:

  • CSAT (Customer Satisfaction Score)
  • First Response Time (FRT)
  • Resolution Time
  • First Contact Resolution (FCR)
  • Quality Score (QA de interacciones)

¿Qué beneficios tendrás trabajando con nosotros?

  • 4 Aguinaldos en el año
  • Ajuste de IPC Trimestral
  • Asignación de Sala Cuna
  • Tendrás 15 días hábiles adicionales a tus vacaciones
  • Seguro Complementario Salud, Dental, Vida y Catastrófico
  • Seguro Oncológico
  • Convenio Poliglota
  • Convenio Gimnasio
  • Convenio Banco de Chile, BCI y Scotiabank ¡¡Entre muchos otros!!

¡Respetamos y disfrutamos la diversidad. Creamos un ambiente de desarrollo profesional seguro, vivimos la verdadera inclusión y la igualdad de oportunidades!

¡Postula y súmate a nuestro lindo propósito🧡 !

Si esta vacante es de tu interés, asegúrate que siga disponible en nuestro portal de empleos https://nubox.teamtailor.com/

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