The posting
Job Description
We are seeking a customer focused and collaborative Customer Service Clerk that will be responsible for performing basic accounting tasks and clerical work related to customer requests.
Responsibilities
A Customer Service Clerk supports various account functions daily. • Must live in a one-hour radius of Topeka • Paid Time Off after probationary period of 180 days • Guaranteed Benefits! (Medical, Dental, Vision, and Retirement) • Tuition Reimbursement • 100% Paid training • Guaranteed fulltime hours • No weekends • And this is just to name a few
You will coordinate and/or perform duties related to monitoring, researching, and/or resolving customer account issues and requests.
Research and resolve Corporation Commission, Better Business Bureau, and other inquiries and complex problems related to customer accounts.
Responsibilities may include general office duties, electronic and paper database management, special projects, billing issues and account adjustments.
Resolve service order exceptions, billing exceptions, meter inventory issues and meter reading exceptions in a timely manner as required by the Audit and Control Department.
Compile, prepare, and/or verify correspondence, customer information, and reports including but not limited to: • Adjustment memos • Service orders • Budgets • Billing adjustments • Account Research & Breakdowns • Special project assignment • Identity theft • Bankruptcies • Letters of credit (irrevocable and regular) • Trusts and Power of Attorney • Surety bonds • Customer accounting forms
Qualifications
• Good social skills with a focus on customer satisfaction • Ability to effectively communicate in a respectful and assertive manner • Polished phone demeanor, tone and etiquette is required • Ability to perform in a demanding and changing work environment Ability to multi-task, including interacting with customers while simultaneously documenting calls • Maintain and promote a positive attitude while meeting productivity goals • Comfortable working with computers and web-based applications • Strong organization and time management • Accurate typing • Excellent verbal and written communication • Possess skills to research and problem solve to resolution • Previous experience in a customer service-oriented role preferred • Must be 18+ years of age • High school diploma or equivalent required • Must be able to work any shifts between the hours of 7am-5pm Monday - Friday, and be available to work overtime as needed • Must pass a pre-employment background check and drug screen • Complete a 180-day probationary period
Working Conditions/ Physical Requirements: This position is fast-paced Ability to attend 100% of our paid training program, without absences Regular, consistent, and punctual attendance IBEW Union work position
About Us
ONE Gas provides natural gas distribution services to more than 2.3 million customers in Kansas, Oklahoma and Texas. Headquartered in Tulsa, Okla., its divisions include Kansas Gas Service, the largest natural gas distributor in Kansas; Oklahoma Natural Gas, the largest in the state; and Texas Gas Service, the third largest in the state in terms of customers.
Its largest natural gas distribution markets by customer count are Oklahoma City and Tulsa, Okla.; Kansas City, Wichita and Topeka, Kan.; and Austin and El Paso, Texas. ONE Gas serves residential, commercial, industrial, transportation and wholesale customers in all three states.
Inclusion & Diversity is a core value at ONE Gas. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.
ONE Gas has great benefits! Here are just a few:
- Medical/Dental/Vision packages that fit your family's needs.
- Paid Time Off
- 401(K) plan that is 100% matched up to 6%.
- Profit Sharing contributions may also be made under the 401(k) Plan.
- Paid Parental Leave.
- Basic and Optional Employee Term Life Insurance.
- Education Assistance and Tuition Reimbursement.
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information or any other federal, state or local protected class.
