The posting
Job Description
We are seeking a pragmatic and reliable Dispatcher. This position performs an intermediate level of work related to answering emergency phone calls and dispatching crew members to the field.
Responsibilities
This is a challenging and very rewarding position. Our dispatchers are investigative problem solvers, collaborative team players, and unflappable service agents. They are customer service oriented, take pride in what they do, and always have the ethics to do the right thing.
Obstacles occur daily, so adjusting and adapting to the current situations is key to a dispatcher’s success. They prioritize, dispatch, evaluate, analyze and re-allocate field operations workload and manpower as well as comparing resource availability with the work schedule to ensure balance is in place.
Utilizing multiple technology platforms, they assist customers and employees regarding account information and service order requests including:
- Account inquiries
- City Inspections
- Emergency line locates
- Service requests
- Emergency situations
- Reschedule of uncompleted orders
This department operates 24 hours a day, 365 days a year.
Qualifications
We desire someone who reflects the ONE Gas company values and culture.
Personal skills required:
- Attention to detail
- Safety-conscious
- Team player
- Customer focused
Required experience:
The successful candidate must have:
- a high school diploma or equivalent
- Experience in use of standard office equipment, including strong computer skills and the ability to learn related software, as well as the ability to multitask and utilize multiple computer applications at one time.
- Strong critical thinking and problem solving skills
- Ability to function under high-stress conditions
- Reacting appropriately in emergency situations
Experience researching, analyzing, and resolving issues to successful completion
Previous customer service experience
Candidate must be available for rotating schedule. Current schedule available is rotating night and weekend schedule.
About Us
ONE Gas provides natural gas distribution services to more than 2.3 million customers in Kansas, Oklahoma and Texas. Headquartered in Tulsa, Okla., its divisions include Kansas Gas Service, the largest natural gas distributor in Kansas; Oklahoma Natural Gas, the largest in the state; and Texas Gas Service, the third largest in the state in terms of customers.
Its largest natural gas distribution markets by customer count are Oklahoma City and Tulsa, Okla.; Kansas City, Wichita and Topeka, Kan.; and Austin and El Paso, Texas. ONE Gas serves residential, commercial, industrial, transportation and wholesale customers in all three states.
Inclusion & Diversity is a core value at ONE Gas. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.
ONE Gas has great benefits! Here are just a few:
- Medical/Dental/Vision packages that fit your family's needs.
- Paid Time Off
- 401(K) plan that is 100% matched up to 6%.
- Profit Sharing contributions may also be made under the 401(k) Plan.
- Paid Parental Leave.
- Basic and Optional Employee Term Life Insurance.
- Education Assistance and Tuition Reimbursement.
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information or any other federal, state or local protected class.
