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Open nowFirst seen 4 days ago

Senior Operations Manager (Mandaluyong)

PM Consulting1,480 open roles

Where
Mandaluyong City, Metro Manila, Philippines
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Your applicationOpen nowSenior Operations Manager (Mandaluyong)PM Consulting · Mandaluyong City, Metro Manila, Philippines

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. PM Consulting postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

PM Consulting median: 1 days open

The posting

The Senior Operations Manager is responsible for overseeing the daily operations, commercial success, and standard execution across a designated cluster of restaurant locations. This role bridges the gap between executive leadership and store-level management, ensuring that profit targets are met, brand identity is fiercely protected, and customer satisfaction remains high.

While supporting the Director with high-level strategy and New Store Openings (NSOs), this role focuses intensely on the execution of day-to-day multi-unit performance, front-of-house (FOH) hospitality, and back-of-house (BOH) efficiency.

Primary Duties & Responsibilities

  • Multi-Unit Performance: Direct and monitor the daily operations of an assigned region or cluster of stores, ensuring consistent execution of brand standards and service quality.
  • P&L Management & Financial Accountability: Review unit-level financial performance weekly. Identify cost spikes, labor inefficiencies, or waste patterns and execute immediate tactical adjustments to maximize profitability.
  • Store Leader Mentorship: Directly manage, coach, and evaluate Store Managers/Branch Leaders. Conduct regular performance evaluations and build clear leadership development paths.
  • Audit & Compliance Management: Perform regular, unannounced operational and sanitation audits. Ensure all branches strictly comply with local food safety laws, employment regulations, and corporate policies.
  • NSO Operational Support: Work closely with the project launch team during New Store Openings to ensure staffing, training, and operational workflows are stabilized prior to official launch.
  • Guest Experience & Quality Control: Maintain a high standard of hospitality. Monitor customer feedback platforms and proactively address operational issues impacting food quality or service delivery.

Job Requirements & Qualifications

  • Years of Experience: 7+ years of experience in restaurant leadership, with at least 3+ years managing multi-unit setups or high-volume casual dining clusters.
  • Operational Expertise: Proven mastery over restaurant operations metrics (Prime Cost tracking, COGS, labor percentages, and waste optimization).
  • Leadership Capabilities: Strong history of training, developing, and retaining high-potential Store Managers and shift supervisors.
  • Execution & Drive: Exceptional crisis-management and problem-solving skills; ability to pivot quickly across different store cultures and demographics.
  • Communication: Excellent interpersonal and reporting skills, with the ability to clearly translate corporate targets into store-level action plans.
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