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Open nowPosted 3 days ago

售后质量工程师（智驾方向）

qcraft/index22 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now售后质量工程师（智驾方向）qcraft/index · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on qcraft/index's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 3 days ago

The posting

1、全面负责售后质量管理，根据售后质量问题情况，与客户进行对接和处理。 2、对接客户侧反馈的售后问题、质量投诉或索赔事项，确保在规定时间内及时进行沟通和处理，必要时需要及时到客户现场支持问题解决。 3、负责将售后问题及时传递给内部相应的团队进行问题分配与分析，推动问题根因的发现、纠正和预防措施的建立，对售后问题闭环进行整体要求与跟踪，必要时负责组织内部完成8D报告等工作。 4、负责售后质量目标统计，并负责推动与跟踪售后质量目标的达成。 5、负责售后质量体系的建设，确保售后流程高效运行。 6、收集售后质量问题及数据，进行相应的统计分析，对售后质量问题进行归类与总结，识别TOP问题和根因分类，总结lesson learn，建立售后问题质量经验库，用于后续产品质量改进。 7、负责组织关键售后质量问题相关的复盘分析与措施跟踪。 8、监控售后质量数据，及时预警及响应，确保已发生问题的及时解决，未发生问题的及时预警与风险消除。 9、客户侧质量相关问题支持，提升客户满意度。

1、本科及以上学历，电气、电子、自动化、软件工程等相关工科专业。 2、具有5年及以上售后质量管理，对接客户质量的相关工作经验。 3、具有智能驾驶售后质量管理经验。 4、熟悉ISO9001、IATF 16949、ASPICE或CMMI等质量管理体系要求。 5、熟悉质量管理方法和质量管理工具。 6、具备良好的沟通能力和执行力，工作积极主动。 7、具备较强的抗压能力。

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