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Open nowPosted 4 days ago

Production Support Analyst

R SYSTEMS (SINGAPORE) PTE LIMITED

Pay
SGD 5,000 – SGD 7,000 a month
Where
Central, Singapore
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Your applicationOpen nowProduction Support AnalystR SYSTEMS (SINGAPORE) PTE LIMITED · Central, Singapore

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 4 days ago

The posting

Responsibilities:

  • Provide top-tier Production Support services to Channel stakeholders.
  • Oversee application availability, incident response, problem resolution, and capacity management for assigned applications.
  • Analyse and resolve incidents, problems, and user inquiries effectively.
  • Coordinate incident communications, including SLA breaches, major application issues, and upstream/downstream disruptions, ensuring timely updates to teams and management.
  • Lead technical remediation efforts in line with established non-functional requirements.
  • Drive continuous service and process improvements, with a focus on automation.
  • Ensure adherence to operational processes and procedures and support the development of operational standards.
  • Communicate complex technical issues in a clear and understandable manner to business users.
  • Promote knowledge sharing and the adoption of best practices across teams.
  • Collaborate with L1, L3, and development teams to resolve incidents, problems, and service requests within agreed SLAs.
  • Support Event Management activities, including patching support and annual RDR exercises.
  • Provide on-call support based on the team roster.

Requirements:

  • Bachelor’s degree in computer science or related field
  • At least 5 years’ relevant experience preferably in a Finance Institution (Corporate or Retail Banking) IT in internet and mobile banking applications and API
  • Experienced in Production Support or System Administration (Linux, Unix, Oracle), operating in a Level 1.5 or Level 2 support role within high-availability, mission-critical environments.
  • Strong understanding of web application architectures and protocols, with hands-on experience troubleshooting Java application performance issues, including script development, code debugging, and database query analysis.
  • Proficient in automation using Unix Shell scripting and Python.
  • Sound knowledge of resiliency and redundancy architectures, with hands-on participation in Disaster Recovery (DR) exercises and technical recovery activities.
  • Familiar with ITIL frameworks and methodologies, with practical experience using ITSM tools such as BMC Helix and ServiceNow across Incident, Problem, and Change Management modules.
  • Capable of managing tasks independently, adapting quickly to new environments, learning new technologies with minimal supervision, and maintaining strong attention to detail.
  • Excellent team player with effective communication skills and the ability to collaborate across all organizational levels.

Technical Skills:

  • 5+ years in Red Hat Linux, Shell Script, Java
  • 5+ years in Oracle, MS SQL,
  • 3+ years Connect Direct, IBM MQ
  • 2+ years Host-to-Host File transfer (i.e. SFTP)

Posting text belongs to the employer. Removal requests: contact us.

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