Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days ago

Production Support Analyst

SAKSOFT PTE LIMITED

Pay
SGD 3,500 – SGD 5,500 a month
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowProduction Support AnalystSAKSOFT PTE LIMITED · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SAKSOFT PTE LIMITED's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 5 days ago

The posting

Experience: 3-5 years Role: Production Support Analyst

Responsibilities:

• Provide top-tier Production Support services to Channel

stakeholders.

• Oversee the availability, incident response, problem resolution, and

capacity management for assigned applications.

• Analyse and address incidents, problems, and user inquiries effectively.

• Coordinate communications regarding Incidents, including SLA breaches,

major application issues, and upstream/downstream disruptions, ensuring

timely updates to the team, management, and department.

• Lead technical remediation efforts that meet established non-functional

requirements.

• Show ongoing improvement in services and processes, focusing on

automation where possible.

• Ensure adherence to key processes and procedures and assist in

developing operational standards.

• Translate complex technical matters into clear, understandable

information for business users.

• Support knowledge sharing and implement best practices across the

team and organization.

• Work collaboratively with both first and third-level support, as well as

development teams, to resolve incidents, problems, and user requests

within agreed SLAs based on bank severity levels.

• Handle Event Management responsibilities, including patching support

and annual RDR activities.

• Provide on-call support according to the team's roster.

Requirements:

Education:

• Bachelor’s degree in computer science or related field.

• At least 5 years’ relevant experience preferably in a Finance Institution

(Corporate or Retail Banking) IT in internet and mobile banking

applications and API.

Essential:

• You must be the experienced in Production Support or System

Administrator (Linux, Unix, Oracle) and currently operating in a Level 1.5

or Level 2 role in a high availability / mission critical environment

• You must have strong understanding of web application architectures and

protocols and hands on troubleshooting java application performance

issues including writing / debugging scripts, code, and database queries

• You must have competency in automation skills (primarily using Unix

Shell scripting or Python)

• You must understand resiliency and redundancy designs and participated

in Disaster Recovery excises task or activities(technical)

• You must be familiar with ITIL framework and methodology and hands on

experience usage of ITSM tools like BMC Helix or ServiceNow(Incident,

Problem, Change Management modules)

• You must be efficient at managing tasks independently and and to adapt

quickly, learns new skills with minimal supervision, and maintains strong

attention to detail.

• You must excel in team settings and communicates effectively across all

organisational levels.

Key Domain/

Technical Skills:

• 5+ years in Red Hat Linux, Shell Script, Java

• 5+ years in Oracle, MS SQL,

• 3+ years Connect Direct, IBM MQ

• 2+ years Host-to-Host File transfer (i.e. SFTP)

Posting text belongs to the employer. Removal requests: contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SAKSOFT PTE LIMITED's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SAKSOFT PTE LIMITED's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SAKSOFT PTE LIMITED's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.