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Open nowPosted 191 days ago

Customer Experience Executive

Rasayanam3 open roles

Where
Gurgaon, India
Work mode
On site
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Your applicationOpen nowCustomer Experience ExecutiveRasayanam · Gurgaon, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rasayanam's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 191 days ago

The posting

About Rasayanam

Rasayanam is a bootstrapped, profitable D2C supplements brand built with a sharp focus on product integrity, scientific validation, and long-term customer trust. Founded in 2020, we have scaled to ₹35+crore in annual revenue through disciplined execution and a strong customer-first approach. We operate with complete transparency, rigorous quality standards, and a commitment to sustainable, profitable growth. Our ambition is to build India’s most trusted and credible clean supplement and wellness brand.

About the Role

The Customer Experience Executive plays a critical role in ensuring every Rasayanam customer receives prompt, accurate, and empathetic support. In this role, you will manage day-to-day customer interactions across multiple channels, resolve queries efficiently, and ensure a smooth post-purchase experience. Your work will directly contribute to customer satisfaction, trust, and long-term brand loyalty.

Key Responsibilities

  • Manage customer queries across calls, emails, chats, WhatsApp, and marketplace platforms.
  • Assist customers with order tracking, delivery updates, product queries, returns, refunds, and replacements.
  • Provide clear, accurate, and empathetic responses to customer concerns.
  • Ensure timely resolution of customer issues in line with defined service standards.
  • Handle customer complaints and escalate complex cases when required.
  • Manage customer queries on social media platforms professionally.
  • Maintain accurate records of interactions in CRM or ticketing systems.
  • Follow SOPs, policies, and communication guidelines.
  • Identify recurring issues and share feedback to improve processes and customer experience.
  • Collect customer feedback and support initiatives to improve reviews and ratings.
  • Coordinate with operations, logistics, and internal teams for faster resolution.
  • Contribute to improving service processes and overall customer experience.

What We’re Looking For

Must-Have

  • 1–3 years of experience in customer support, customer service, or customer experience roles
  • Excellent verbal and written communication skills
  • Strong problem-solving ability with a customer-first mindset
  • Ability to manage multiple customer conversations simultaneously
  • High level of ownership, patience, and empathy while handling customers
  • Nice-to-Have
  • Experience in e-commerce, D2C, or marketplace-based support environments
  • Experience handling support through WhatsApp, chats, or CRM tools
  • Exposure to fast-paced startup environments

Tools & Skills

  • Working knowledge of CRM tools or customer support platforms
  • Basic proficiency in Excel or Google Sheets
  • Ability to work in a fast-paced, operationally driven environment

What Success Looks Like in This Role

  • Customer queries are resolved quickly and accurately
  • High customer satisfaction and positive customer feedback
  • Minimal repeat queries due to clear and effective communication
  • Strong adherence to processes and service standards
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