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Open nowPosted 60 days ago

Analista de Suporte Nível 1 (N1) _ Presencial SP PAULISTA

recrutify51 open roles

Where
São Paulo, BR
Work mode
Hybrid
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Your applicationOpen nowAnalista de Suporte Nível 1 (N1) _ Presencial SP PAULISTArecrutify · São Paulo, BR

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on recrutify's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. recrutify postings stay open a median of 6 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 60 days ago

recrutify median: 6 days open

The posting

- Atender chamados via ferramenta ITSM (TomTicket), e-mail e telefone de forma organizada eprofissional. - Registrar, classificar e priorizar incidentes e requisições com clareza e objetividade. - Realizar suporte remoto a usuários (Windows, Office 365, Teams, Outlook, impressoras, rede,entre outros). - Realizar troubleshooting inicial em estações de trabalho, conectividade de rede, login epermissões de usuário. - Criar, habilitar e desabilitar contas em Active Directory e Microsoft 365, seguindo padrões desegurança. - Escalar corretamente chamados ao N2 com todas as informações e histórico registrados. - Auxiliar em implantações de softwares padronizados e pacotes de segurança. -Acompanhar chamados abertos até sua resolução e garantir retorno ao cliente. - Contribuir com a documentação de procedimentos técnicos e base de conhecimento interna.

- Experiência prévia em help desk ou suporte técnico N1. - Conhecimento em sistemas operacionais Windows (instalação, configuração, suporte). - Familiaridade com ferramentas do Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). - Noções de Active Directory (reset de senha, desbloqueio de conta, criação de usuário). - Habilidade com diagnóstico básico de rede (ping, ipconfig, conectividade). - Capacidade de operar ferramentas de acesso remoto e ITSM (Datto RMM, TomTicket ouequivalentes). - Facilidade em seguir procedimentos e registrar chamados de forma detalhada.

Certificações Desejáveis:

- ITIL Foundation v4 (desejável) - Certificação MS-900 ou equivalente (Microsoft 365 Fundamentals) - CompTIA A+ ou similar será considerado diferencialiferenciais

VR: R$ 40,00 por dia trabalhado

Horário: Comercial (Á combinar)

Presencial

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  1. A CV for this posting

    Written against recrutify's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on recrutify's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    recrutify's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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