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Open nowPosted 25 hours ago

Tech Lead – Salesforce Service Cloud

Relanto47 open roles

Where
Bengaluru
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Your applicationOpen nowTech Lead – Salesforce Service CloudRelanto · Bengaluru

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Relanto postings stay open a median of 2 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 25 hours ago

Relanto median: 2 days open

The posting

Position: Tech Lead – Salesforce Service Cloud

Experience: 10+ yrs

Location: Bangalore

Employment: Full time

Job Summary

We are looking for an experienced Tech Lead – Salesforce Service Cloud with strong expertise in Salesforce Service Cloud, Order Management, Order Servicing, and Apex development. The ideal candidate should have hands-on experience in designing, developing, and integrating enterprise Salesforce applications, along with strong knowledge of application architecture, CI/CD, and technical leadership.

Key Responsibilities:

1. Salesforce Development & Engineering

  • Design, develop, test, deploy, and maintain scalable Salesforce applications using Apex and other Salesforce platform capabilities.
  • Drive technical implementation across Salesforce Service Cloud, Order Management, and Order Servicing.
  • Develop reusable, efficient, and maintainable code following established engineering standards and best practices.
  • Conduct code reviews, unit testing, debugging, and troubleshooting to ensure application quality.

2. API Integrations & Architecture

  • Design and develop RESTful API integrations between Salesforce and external enterprise applications.
  • Build reliable and scalable integration solutions with appropriate error handling and performance optimization.
  • Collaborate with Solution Architects to implement enterprise architecture standards, design patterns, and integration strategies.
  • Contribute to application modernization, technical debt reduction, and architectural improvements.

3. CI/CD, Quality & Production Support

  • Design, implement, and enhance CI/CD pipelines to streamline software development and deployment processes.
  • Ensure application performance, security, availability, scalability, and reliability.
  • Implement monitoring, logging, and alerting mechanisms to proactively identify production issues.
  • Participate in production support and on-call rotations, troubleshoot incidents, and perform root cause analysis.
  • Drive continuous improvements in application stability and operational efficiency.

4. Agile Delivery & Technical Leadership

  • Collaborate with Product Owners, Product Managers, Solution Architects, and engineering teams to define technical requirements and delivery priorities.
  • Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives.
  • Break down complex technical requirements into actionable development tasks and user stories.
  • Mentor engineers, conduct knowledge-sharing sessions, and promote engineering best practices.
  • Identify opportunities to leverage emerging technologies and improve engineering processes.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Computer Engineering, or a related technical discipline, or equivalent relevant experience.
  • 8+ years of overall professional software engineering experience.
  • 5+ years of hands-on experience with Salesforce core ecosystem components, particularly:Salesforce Service Cloud Salesforce Order Management / Order Servicing
  • 5+ years of hands-on Apex development experience, including Apex Classes, Triggers, Unit Testing, Deployment, Debugging, and Troubleshooting.
  • Strong experience in designing and developing RESTful API integrations with external applications.
  • Hands-on experience with CI/CD pipelines, Continuous Delivery, and DevOps practices.
  • Good understanding of Salesforce architecture, application design patterns, coding standards, security, and performance optimization.
  • Experience working with Agile methodologies such as Scrum or Kanban.
  • Experience in production support, incident management, monitoring, and root cause analysis.
  • Excellent communication, stakeholder management, problem-solving, and technical collaboration skills.

Good to Have

  • Experience with Conversational AI platforms such as Salesforce Agentforce, Kore.ai, [24]7.ai, or Amazon Lex.
  • Exposure to AI-powered customer service automation and chatbot implementations.
  • Experience in enterprise application modernization and large-scale Salesforce implementations.
  • Experience mentoring developers and driving technical initiatives across engineering teams.
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