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Open nowPosted 6 days ago

Customer Success Manager

Remote People17 open roles

Where
China
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Your applicationOpen nowCustomer Success ManagerRemote People · China

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Remote People's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Remote People postings stay open a median of 24 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 6 days ago

Remote People median: 24 days open

The posting

About Remote People

At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.

If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.

About the role

We are seeking a proactive and strategic Customer Success Manager to nurture our key (Best of the Best) BOB accounts. Your primary mission is to ensure client retention, drive growth, and act as the vital link between our customers and internal teams.

Key Responsibilities:

· BOB Relationship Management & Growth: · Develop and maintain strong, long-term relationships with our most valuable (BOB) clients. · Proactively understand client goals to identify new opportunities for account growth and expansion. · Ensure high levels of client satisfaction, leading to successful renewals and advocacy. · Communication & Coordination: · Serve as the primary point of contact, effectively communicating client needs and feedback to internal teams (e.g., Product, Sales, Marketing). · Coordinate with cross-functional teams to ensure the timely and successful delivery of our solutions according to customer needs.

Qualifications:

· Strategic Problem Solver: Excellent analytical and problem-solving skills with a proven ability to think critically and resolve issues independently. · Exceptional Communicator: Outstanding verbal and written communication skills, with the ability to engage effectively with both external clients and internal stakeholders. · Driven & Collaborative: A strong sense of ownership and accountability, coupled with a collaborative spirit to work effectively within a team environment.

What it's like working at Remote People

Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.

Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.

Our benefits and perks. Being part of Remote People means that you get the benefit of:

  • A competitive salary
  • An asynchronous working environment
  • A "Remote-First" company environment (or Hybrid) - based on the nature of the job
  • The ability to work from abroad for a short period of time
  • Growth opportunities within the company
  • We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one

How to apply

Please fill out the form and upload your CV in a PDF format.

If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.

Need help? Get in touch with us at: [email protected]

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Remote People's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Remote People's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Remote People's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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