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Open nowPosted yesterday

Global CRM Coordinator - Air & Ocean

rhe948 open roles

Where
Hilden Germany
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Your applicationOpen nowGlobal CRM Coordinator - Air & Oceanrhe · Hilden Germany

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. rhe postings stay open a median of 18 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted yesterday

rhe median: 18 days open

The posting

What You Can Expect:

1. CRM Strategy & Continuous Improvement

  • Identify business requirements, challenges, and opportunities to improve CRM processes and system usage.
  • Support the continuous development and harmonization of CRM capabilities within the Business Unit.
  • Evaluate the business impact of proposed enhancements and process changes.
  • Represent Business Unit interests in CRM-related initiatives and governance activities.

2. Business Demand & Change Management

  • Consolidate recurring requests, identify trends, and assess business impact.
  • Ensure that business requirements are properly captured through established support and ticketing channels.
  • Drive the progression of relevant topics with Support, and CRM Product Management.
  • Provide transparency regarding the status and outcomes of CRM-related initiatives.

3. CRM Community & Stakeholder Management

  • Actively participate in the CRM Coordinator Community.
  • Communicate relevant CRM roadmaps, releases, and process updates to stakeholders.
  • Foster collaboration between business users, and support team.

4. User Adoption & Business Engagement

  • Act as a CRM ambassador within the Business Unit and promote the effective use of CRM processes and tools.
  • Support the rollout of new CRM functionalities by fostering engagement and business acceptance.
  • Capture user sentiment, feedback, and adoption challenges.
  • Collaborate with central CRM teams to ensure Business Unit-specific challenges and requirements are considered in communication and enablement activities.

5. Data Governance & Quality Management

  • Promote high standards of CRM data quality and process compliance.
  • Monitor data completeness, consistency, and business usage.
  • Support data governance initiatives and reporting requirements.
  • Drive ownership and accountability for CRM data across the Business Unit.

6. Opportunity & Pipeline Excellence

  • Promote adherence to Air & Ocean Opportunity Management standards and best practices.
  • Support pipeline transparency, forecasting accuracy, and opportunity data quality.
  • Identify improvement opportunities based on pipeline performance, reporting insights, and business feedback.

7. Lead Management

  • Support the implementation and continuous improvement of Air & Ocean lead management initiates.
  • Promote compliance with lead qualification and follow-up standards.
  • Monitor lead management challenges and advocate for process improvements where required.
  • Act as the key liaison between Air & Ocean stakeholders and the central CRM organization regarding lead management requirements and improvement opportunities.

8. CRM Reporting & Commercial Insights

  • Support Air & Ocean reporting requirements within CRM and related Power BI solutions.
  • Promote data completeness and consistency to ensure reliable sales reporting, forecasting, and pipeline analysis.
  • Collaborate with sales management and stakeholders to improve data-driven decision making.

What You Bring:

  • University Degree in Business Administration or other related fields
  • Experience with CRM systems is a must
  • Minimum of 2-3 years’ experience in Customer Relationship Management is preferred
  • Proficiency in using office software and tools (e.g., Excel, Power BI, etc.)
  • High attention to detail and organizational skills
  • Strong stakeholder management skills
  • A proactive approach to problem-solving and team collaboration
  • Adaptability and flexibility in a dynamic work environment
  • Excellent written and verbal communication in English
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