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Open nowPosted 40 hours ago

Customer Service Officer

Robert Walters

Where
Halle-Vilvoorde, Belgium
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Your applicationOpen nowCustomer Service OfficerRobert Walters · Halle-Vilvoorde, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Robert Walters's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 40 hours ago

The posting

Voor een groeiend familiebedrijf actief in de cosmetische sector in de regio Asse zijn we op zoek naar een Customer Service Officer. Als customer service officer ben jij het eerste aanspreekpunt voor klanten en een belangrijk contactpunt voor sales, trainingen en operations. Je zorgt ervoor dat alles na de verkoop, van klantvragen tot service en opleidingen, soepel en professioneel verloopt.

Jouw verantwoordelijkheden als Customer Service Officer:

  • Beheren van de algemene mailbox en beantwoorden van klantvragen op een snelle en persoonlijke manier
  • Ondersteunen van klanten bij vragen rond leveringen, facturen, producten en opleidingen
  • Coördineren van het volledige aftersalestraject van toestellen (leveringen, klachten en serviceopvolging)
  • Fungeren als aanspreekpunt voor service- en softwarevragen
  • Ondersteunen van het salesteam bij offertes, bestellingen en leadopvolging
  • Registreren en opvolgen van acties in het CRM-systeem (HubSpot)
  • Organiseren en opvolgen van opleidingen voor klanten
  • Verwerken van retouren, garantieaanvragen en klantendossiers
  • Mee opvolgen van afspraken en openstaande facturen

Jouw profiel als Customer Service Officer:

  • Klantgericht is en vlot contact legt met klanten
  • Nauwkeurig en gestructureerd werkt en overzicht bewaart, ook tijdens drukke momenten
  • Oplossingsgericht denkt en proactief initiatief neemt
  • Vlot kan schakelen tussen verschillende taken en stressbestendig is
  • Dynamisch en positief is en graag in teamverband werkt
  • Bij voorkeur relevante werkervaring heeft en commerciële flair bezit
  • Ervaring heeft met CRM-systemen en efficiënt digitaal werkt
  • Discreet omgaat met vertrouwelijke informatie en empathisch communiceert
  • Vlot communiceert in Nederlands en Frans, zowel mondeling als schriftelijk
  • Beschikt over een bachelor denkniveau en zelfstandig kan werken

Posting text belongs to the employer. Removal requests: contact us.

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