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Open nowPosted 68 days ago

Biology Technical Support Engineer

scn99xrfro97/nanofcm18 open roles

Where
Boston, Massachusetts, United States of America
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Your applicationOpen nowBiology Technical Support Engineerscn99xrfro97/nanofcm · Boston, Massachusetts, United States of America

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12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 68 days ago

The posting

1. Lead or support instrument installation, calibration and user training for new customers, both remotely and on-site as required. 2. Maintain and service instrumentation at customer sites. Complete service documentation as required. 3. Provide onsite and/or remote technical consultations to Support NanoFCM customers on the use, capabilities and troubleshooting of NanoFCM instruments, software, and reagents. 4. Record customer interactions, conduct customer follow-ups and share results of the visits and support sessions to ensure collaborative efforts between all customer facing groups. 5. Participate in product incident report / customer complaint reporting systems. 6. Maintain asset/spare parts inventory and coordinate order shipments. 7. Coordinate with the Sales Team to track and administer Service Contracts.

1. Bachelor’s degree majoring in biological/life sciences, biotechnology, engineering, or related discipline (minimum). 2. +1 year field experience of customer service/support in a technical environment – medical and laboratory device or analytical equipment. 3. Experience with laboratory analytical techniques, such as flow-cytometry, microfluidic systems, fluorescence microscopy, HPLC. 4. Able to work independently with the ability to prioritize multiple tasks effectively. 5. A suitable home or remote work environment (High Speed Internet). 6. A valid driving license. 7. Willingness to travel: 50% (Preferred)

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