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Open nowPosted 456 days ago

Travel Consultant

Shugulika Africa Limited220 open roles

Where
Dar es Salaam, Tanzania
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Your applicationOpen nowTravel ConsultantShugulika Africa Limited · Dar es Salaam, Tanzania

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Shugulika Africa Limited's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 456 days ago

The posting

Job Summary: Our client, who is in the travel and tourism industry, is seeking a Travel Consultant to be stationed at the airport desk. The Travel Consultant will be responsible for providing immediate travel assistance to customers at the airport, including booking last-minute flights, handling disruptions, offering destination information, and delivering high-quality customer service under time-sensitive conditions. The ideal candidate is quick-thinking, calm under pressure, and possesses strong interpersonal and technical skills to handle real-time travel requests efficiently. Responsibilities: Assist walk-in clients at the airport desk with flight bookings, hotel reservations, lounge access, and other travel-related services. Respond to urgent travel needs such as flight delays, cancellations, or rebooking by offering prompt and suitable solutions. Provide customers with accurate and up-to-date travel information, including schedules, pricing, and destination advice. Manage and resolve booking discrepancies and ensure customer satisfaction. Promote and upsell travel products, packages, and additional services available through the agency. Coordinate with airline partners, hotels, and internal support teams to facilitate seamless service delivery. Maintain accurate records of transactions and prepare necessary documentation for all bookings and service changes. Ensure timely follow-up and after-service support when needed. Work flexible shifts, including evenings, weekends, and holidays, in line with airport operations. Requirements Diploma or Degree in Travel & Tourism, Hospitality, Business Administration, or a related field. Proven experience as a travel consultant, preferably in an airport or high-pressure setting. Proficiency in Global Distribution Systems (GDS); preference for Galileo. Excellent communication, customer service, and interpersonal skills. Strong problem-solving ability and capacity to handle unexpected disruptions calmly and professionally. Presentable, well-organized, and capable of multitasking under time constraints. Sales-oriented mindset with the ability to promote and close travel services effectively. Proficiency in MS Office and booking systems. Willingness to work flexible hours and adapt to changing schedules based on airport activity.

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