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Open nowPosted 19 days ago

Customer Service Representative

smdigital16 open roles

Where
Cebu, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service Representativesmdigital · Cebu, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on smdigital's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 19 days ago

The posting

WHAT YOU'LL OWN

  • Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care
  • Resolve customer concerns efficiently while maintaining a high standard of service quality
  • Accurately document all interactions, updates, and resolutions in the system in real time
  • Coordinate with internal operations teams to ensure seamless case handling and follow-through
  • Identify recurring issues and escalate patterns to supervisors proactively
  • Meet and consistently maintain daily and weekly performance targets
  • Support the operations team during high-volume periods with flexibility and a solutions-first mindset
  • Uphold company policies, compliance standards, and quality guidelines in every interaction

WHO YOU ARE

  • 3+ years of experience in a customer service or call center environment (Required)
  • Operations-oriented — you understand that consistency, accuracy, and process matter
  • A clear, professional communicator — written and verbal, every single time
  • Detail-driven and thorough when documenting cases and following through on commitments
  • Calm under pressure and able to manage high call volumes without compromising quality
  • A reliable, accountable teammate who shows up consistently and takes ownership of their work
  • Tech-savvy and comfortable navigating multiple systems and tools simultaneously
  • Flexible with shifting schedules and fully dependable in a remote work setup

WHAT WE OFFER

  • Full-time remote work with a complete WFH support program
  • Maxicare HMO + PhilHealth coverage
  • SIL, PTO, and a special birthday leave
  • Paid vacation leave
  • Zero-interest employee loan program
  • Performance bonuses and merit-based recognition
  • Monthly Gen Pow-Wows and team engagement events with prizes
  • Arvios Leadership Development Academy and workshop programs
  • Monthly 1-on-1 touchbase calls with your HR partner

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

  • Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
  • For Windows users: Windows 11 OS is required
  • Noise-Cancelling Headset
  • Dual Monitor is mandatory
  • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against smdigital's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on smdigital's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    smdigital's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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