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Open nowFirst seen 36 hours ago

Technical Support & Integrations Specialist

T-mapp410 open roles

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Your applicationOpen nowTechnical Support & Integrations SpecialistT-mapp

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The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market. T-mapp postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 36 hours ago

T-mapp median: 1 days open

The posting

Nuestro cliente busca un Especialista en Integración y Soporte Técnico para convertirse en un enlace clave entre producto, tecnología y clientes. Este puesto combina dos funciones esenciales:

- Brindar soporte a clientes activos en entornos de producción.

- Liderar y guiar las integraciones de clientes en la infraestructura de pagos de Kamin.

Este puesto, con un fuerte contacto directo con el cliente, es ideal para alguien que disfruta resolviendo problemas técnicos, explicando conceptos complejos de forma sencilla y construyendo relaciones sólidas con los clientes. El candidato ideal posee los conocimientos técnicos necesarios para comprender integraciones, transacciones, API y flujos de pago, pero también es paciente, orientado al servicio y se siente cómodo atendiendo llamadas para ayudar a los clientes en tiempo real.

El entorno es dinámico, con mentalidad de startup y altamente colaborativo. Cada interacción cuenta.

Funciones:

- Soporte de Producción para Clientes

- Brindar soporte diario a los clientes que utilizan los productos de Kamin en producción.

- Solucionar problemas relacionados con transacciones e investigar incidentes operativos.

- Trabajar a través de canales de Slack y sistemas de tickets, respetando los acuerdos de nivel de servicio (SLA) definidos.

- Ayudar a los clientes a comprender qué sucedió con transacciones específicas, flujos de pago o comportamientos del sistema.

- Coordinar internamente con los equipos de producto e ingeniería cuando sea necesario escalar problemas.

- Mantener una comunicación clara y un seguimiento continuo con los clientes durante la resolución de problemas.

- Brindar soporte a los nuevos clientes durante el proceso de incorporación e integración.

- Guiar a los clientes a través de integraciones de pago personalizadas e implementaciones técnicas.

Lo que buscamos:

Experiencia trabajando en ecosistemas de pagos, tecnología financiera, procesamiento de transacciones o movimiento de dinero.

Sólido conocimiento de los flujos de pago y la circulación del dinero dentro del sistema financiero colombiano.

Dominio del inglés (oral y escrito) indispensable. Algunos clientes operan completamente en inglés.

Habilidades blandas:

Excelentes habilidades de comunicación y relaciones interpersonales.

Actitud paciente, tranquila y orientada al servicio.

Comodidad para dedicar una cantidad considerable de tiempo a llamadas con clientes.

Curiosidad innata y capacidad proactiva para la resolución de problemas.

Capacidad para explicar conceptos técnicos de forma sencilla y práctica.

Alta responsabilidad y adaptabilidad a startups.

Gran empatía con el cliente y capacidad para construir relaciones sólidas.

Experiencia ideal:

En fintech, pasarelas de pago, proveedores de servicios de pago (PSP), bancos, neobancos o empresas de infraestructura de pagos.

Conocimiento de ecosistemas de startups en Colombia. Experiencia previa en soporte técnico, implementación, integraciones, ingeniería de soluciones o atención al cliente en el ámbito de productos técnicos.

Envía tu CV y sé parte de una compañía que está transformando la industria gastronómica a través de tecnología y analítica avanzada.

Un abrazo,

T-mapp Team

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