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Open nowFirst seen 33 hours ago

Senior Customer Support Engineer (EMEA) - Remote

TalentCloud Group148 open roles

Where
London, United Kingdom, Remote
Work mode
Remote
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Your applicationOpen nowSenior Customer Support Engineer (EMEA) - RemoteTalentCloud Group · London, United Kingdom, Remote

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TalentCloud Group's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 33 hours ago

The posting

Our client is a fast‑growing international software company building high‑performance developer infrastructure used by teams around the world. To support their expanding customer base, were looking for a Senior Customer Support Engineer to take ownership of complex technical issues, guide customers through challenging scenarios, and help shape a world‑class support function.

This is a high‑impact role for someone who thrives in a technical environment, enjoys problem‑solving, and wants to be part of a modern, engineering‑driven organization.

What You'll Do

Technical Support & Troubleshooting

  • Act as the primary technical contact for customers across EMEA
  • Diagnose and resolve complex issues spanning infrastructure, cloud environments, and backend systems
  • Investigate customer‑reported problems, reproduce scenarios, and collaborate with engineering to drive resolutions

Customer Success & Guidance

  • Help customers get the most out of the platform by providing best‑practice guidance and technical recommendations
  • Communicate clearly with both technical and non‑technical stakeholders, ensuring a smooth and positive support experience

Cross‑Functional Collaboration

  • Work closely with engineering and product teams to escalate issues, share insights, and influence product improvements
  • Contribute to internal tooling, workflows, and automation to streamline support operations

Documentation & Enablement

  • Create and maintain high‑quality documentation for internal teams and customers
  • Identify recurring issues and propose improvements to reduce friction and enhance product reliability

Operational Excellence

  • Participate in an on‑call rotation to ensure timely responses to critical issues
  • Help shape support processes as the company scales, bringing structure, clarity, and continuous improvement

What You Bring

  • Strong experience in a customer‑facing technical support, DevOps, SRE, or infrastructure‑focused role
  • Solid proficiency in Python or a similar programming language
  • Hands‑on experience with Kubernetes and managing workloads in cloud environments (AWS, GCP, or Azure)
  • Ability to troubleshoot distributed systems, cloud services, and backend components
  • Excellent communication skills and the ability to translate complex technical topics into clear explanations
  • Familiarity with modern search, data, or database technologies is a plus
  • A proactive, ownership‑driven mindset and comfort working in a fast‑moving environment
  • Must be based in the EMEA region

Why This Role Stands Out

  • Join a remote‑first, international team working on cutting‑edge developer technology
  • Contribute directly to a growing support organization with room to influence processes and tooling
  • Competitive compensation, flexible working culture, and opportunities for professional development
  • Work in a company that values autonomy, engineering excellence, and continuous improvement
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