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Open nowPosted 1435 days ago

客户成功经理

tapdata/index16 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now客户成功经理tapdata/index · Shenzhen, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on tapdata/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 1435 days ago

The posting

1. 负责公司产品在客户环境中的落地，解决客户在产品使用中的各种问题，为客户提供更好的使用实践； 2. 准确识别和理解客户需求，并将客户需求和反馈进行收集分析，推动产品迭代优化； 3. 客户的日常维护，包括咨询跟进、问题处理、培训提升、知识库汇总等支持服务； 建立客户档案，洞察客户的生命周期，针对不同阶段给予相应的支持。 4. 根据年度战略目标，进行客户成功团队的人才梯队搭建，进行选育用留； 5. 对客户的活跃度、健康度及续约率负责，实现续约、增购、战略增值业务的推广目标； 6. 反馈客户在使用产品过程中的核心问题，推动内部协作，协调产品研发、销售市场等团队合作，共同提升产品和服务的竞争力，帮助客户成功； 对服务流程进行分析、改进和优化。

1. 本科及以上学历，计算机专业，软件工程等相关专业优先； 2. 5年以上To B企业服务工作经验；对企业服务软件行业及SaaS有深刻的理解和洞见； 3. 熟悉各种关系型和非关系型数据库系统，了解Kafka, Hadoop, Spark 等开源项目； 4. 具有Oracle，MongoDB等DBA认证经验优先； 5. 熟悉分布式缓存，消息中间件，SQL 关系数据库和 NoSQL 关系数据库在应用架构设计中的最佳实践，有大型综合数据技术栈实施项目经验优先； 6. 具备独立思考和团队管理经验，具备优秀的领导力，能够激发团队成员热情、专业能力及客户成功意识； 7. 能快速理解客户业务，有流畅的沟通能力与技巧，良好的客户服务精神及团队合作能力； 8. 具有创业精神，开放创新，具有快速学习的能力及较高的灵活性，思维活跃，能主动吸取新知识应对复杂问题。

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against tapdata/index's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on tapdata/index's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    tapdata/index's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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