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Open nowPosted 1383 days ago

初级客户成功经理

tapdata/index16 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now初级客户成功经理tapdata/index · Shenzhen, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on tapdata/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

15.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.4%1 day
  2. 6.5%3 days
  3. 15.1%7 days
This job: posted 1383 days ago

The posting

1. 作为对接客户第一人，能够根据SLA在规定时间内响应客户问题，保证客户满意度； 2. 为客户提供初步支持，协助客户将公司产品在客户环境中的落地，解决客户在产品使用中的各种基本问题，为客户提供更好的使用实践； 3. 准确识别和理解客户需求，并给出用户标准解决方案。 对于更高级的客户需求和反馈，能够将其进行收集分析，在内部沟通协调，推动产品迭代优化； 4. 客户的日常维护，包括咨询跟进、问题处理、培训提升、知识库汇总等支持服务； 建立客户档案，洞察客户的生命周期，针对最初阶段阶段给予相应的支持。 5. 对客户的活跃度、健康度及续约率负责，实现续约、增购、战略增值业务的推广目标； 6. 反馈客户在使用产品过程中的核心问题，推动内部协作，协调产品研发、销售市场等团队合作，共同提升产品和服务的竞争力； 7. 能够对服务流程进行分析、改进和优化。

1. 本科及以上学历，计算机专业，软件工程等相关专业优先； 2. 1年以上To B企业服务工作经验；对企业服务软件行业及SaaS有深刻的理解和洞见； 3. 熟悉各种关系型和非关系型数据库系统，具有Oracle，MongoDB等DBA认证经验优先； 4. 熟悉分布式缓存，消息中间件，SQL 关系数据库和 NoSQL 关系数据库在应用架构设计中的最佳实践，有大型综合数据技术栈实施项目经验优先； 5. 具备独立思考，专业能力及客户成功意识； 6. 能快速理解客户业务，有流畅的沟通能力与技巧，良好的客户服务精神及团队合作能力； 7. 具有创业精神，开放创新，具有快速学习的能力及较高的灵活性，思维活跃，能主动吸取新知识应对复杂问题。

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    The review screen in CV Rocket: how each CV was read, round by round.

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