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Open nowFirst seen 5 days ago

BPO Senior Project Lead Assistant Manager - Taguig

TASQ Staffing Solutions2,444 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowBPO Senior Project Lead Assistant Manager - TaguigTASQ Staffing Solutions · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About the job: Senior Project Lead Assistant Manager (Taguig) | Onsite Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 24 Leaves Annually

Requirements:

  • Minimum experience of 6 years with customer service in the BPO/BPM industry
  • Preferably with Telco and Billing background
  • Bachelor's degree in any course
  • A minimum of 2 years in the role of an Assistant Manager must be within process or continuous improvement and knowledge management
  • Must be yellow belt certified and green belt trained within Six Sigma
  • Willingness to work in rotational shifts
  • Amenable to working in shifting schedules.
  • Amenable to working ONSITE (TAGUIG).
  • Able to start ASAP

Responsibilities:

1. Process Improvement Support process owner to drive improvement plan at the engagement level level; Analyze, provide feedback and drive corrective and preventive actions in the engagement IN ORDER TO ensure that the overall health of the process/engagement is improved

2. Quality Planning Prepares the service quality plan including the quality control, assurance and improvement at hiser p process level IN ORDER TO create a comprehensive quality program for the specific process

3. Transition Participates as a part of the transition team to prepare the process definition & documentation for the specific process within his/her purview. Coordinates training for the team IN ORDER TO ensure right skilling

4. Client Interfacing Interface with customer for issue resolution, providing status updates, and building customer confidence in the team's ability to deliver in order to ensure high customer satisfaction. Support in the resolution of escalations/complaints and interface with customer to clarify issues in order to ensure issues are fixed in a timely manner and with adherence to SLA

5. Process Assurance

Ensures that there is no billable loss, no credit/penalties from the client and zero revenue leakage

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