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Open nowFirst seen 5 days ago

BPO WFM Team Lead (Alabang) | Onsite

TASQ Staffing Solutions2,444 open roles

Where
Muntinlupa City, Metro Manila, Philippines
Work mode
On site
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Your applicationOpen nowBPO WFM Team Lead (Alabang) | OnsiteTASQ Staffing Solutions · Muntinlupa City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About the job: WFM Team Lead (Alabang) | Onsite

Key Qualifications:

  • Amenable to working in shifting schedules.
  • Amenable to working ONSITE in Alabang.
  • Able to start ASAP

Education and Other Requirements:

  • Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry
  • Bachelor's degree in any course
  • A minimum of 2 years in a leadership role. Must already have experience in a team leader role.
  • Willingness to work in rotational shifts

General Knowledge & Skills:

  • Demonstrates understanding of end-to-end real-time monitoring, forecasting, scheduling, and capacity planning
  • Technical functional knowledge—adept in adapting to changes in tools and processes—including ASPECT tool, IEX, Genesys, SAP, and Oracle.
  • Experience in managing teams
  • Able to coach, mentor, motivate and interact with people

Job Responsibilities:

  • Ensure that workforce is staffed optimally by creating forecast and staffing models
  • Monitor request queues on a real-time basis and ensure adherence to the planned and prepared schedules based on volume forecast
  • Monitor SLAs and initiate contingency plans
  • Makes data-supported recommendations
  • Builds effective working relationships with internal and external clients/customers

Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 24 Leaves Annually
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  1. A CV for this posting

    Written against TASQ Staffing Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TASQ Staffing Solutions's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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