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Open nowFirst seen 4 days ago

BPO Workforce Associate (Alabang) | Onsite

TASQ Staffing Solutions2,444 open roles

Where
Muntinlupa City, Metro Manila, Philippines
Work mode
On site
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Your applicationOpen nowBPO Workforce Associate (Alabang) | OnsiteTASQ Staffing Solutions · Muntinlupa City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

About the job: Process Specialist - WFM (Alabang) | Onsite

Qualifications:

  • Bachelor's degree graduate, any field.
  • 3 years of WFM experience, preferably in BPO/shared services.
  • Must also be exposed to Scheduling, Capacity planning, forecasting, and reporting.
  • Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
  • Has strong knowledge with MS Office Tools (Excel in particular)
  • Amenable to working in shifting schedules.
  • Amenable to work ONSITE (Alabang).
  • Able to start ASAP
  • IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING, IF ANY.

Responsibilities:

  • Ensure that their business partner's workforce is staffed optimally by creating forecasts and staffing models, providing analytical support for business initiatives as well as market conditions, and making recommendations supporting business decisions.
  • Provides resource planning oversight to one or more divisional business units
  • Builds effective working relationships with business partners
  • Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing
  • Generates volume forecasts for clients' inbound contact center and/or processing departments
  • Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan

Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 15% Night Differential
  • 24 Leaves Annually
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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TASQ Staffing Solutions's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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