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Open nowFirst seen 5 days ago

Call Center Agent - Hybrid - Cebu City

TASQ Staffing Solutions2,444 open roles

Where
Cebu City, Cebu, Philippines
Work mode
Hybrid
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Your applicationOpen nowCall Center Agent - Hybrid - Cebu CityTASQ Staffing Solutions · Cebu City, Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Position: Customer Service Representative - Accounting (Hybrid) | Cebu

Work Setup: Hybrid (onsite only 3 times a week) Location: Cebu

Why Apply?

  • Hybrid Work Arrangement (only 3 days onsite weekly)
  • Quarterly Performance Incentives
  • HMO Coverage starting Day 1, plus 2 Free Dependents
  • Comprehensive Life Insurance
  • 20% Night Differential Pay
  • Vacation and Sick Leave Credits
  • Birthday and Bereavement Leave Credits

Responsibilities:

  • Respond promptly and professionally to customer inquiries via the products ticketing system
  • Collaborate with customers to identify, replicate, and resolve product issues through various communication channels
  • Work closely with team members to provide effective solutions and ensure high customer satisfaction
  • Share customer feedback and insights during regular team meetings to assist management in making informed, data-driven decisions
  • Identify recurring support requests related to your expertise and proactively develop knowledge base articles or alternative solutions to reduce ticket volume
  • Provide outstanding customer service by maintaining a friendly and empathetic tone, delivering timely and proactive responses to maintain high satisfaction scores
  • Conduct training for new and existing customers via phone and email, guiding them on using the platforms knowledge base to ensure smooth product adoption

Requirements:

  • Currently in at least the 3rd year of college in courses like Management Accounting, Accounting Technology, Bookkeeping, or related fields
  • At least 6 months of experience in phone-based customer support (BPO, VA, etc.)
  • Proficient in English, both spoken and written
  • Familiar with basic accounting principles and accounting software (e.g., SaaS platforms)
  • Willing to work night shifts and flexible schedules
  • Open to working in a hybrid setup in Cebu (3 times per week onsite)
  • Must have a stable internet connection at home
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One press. We do the rest.

  1. A CV for this posting

    Written against TASQ Staffing Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TASQ Staffing Solutions's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    TASQ Staffing Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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